Service Channel Coordinator

1 week ago

Mumbai, India Vaswani Full time

Company Description

Vaswani is a Mumbai-based full-service firm specializing in providing store fixtures, furniture, and rugs to retailers and brands of all sizes. With a focus on high-quality manufacturing and innovative ideas, Vaswani prioritizes customer satisfaction. The company offers design and development services, manufacturing solutions using various materials, project management, warehousing, inventory management, logistics, and installation services.


Role Description

The Project Coordinator will work closely with all internal stake holders (Sales, Project Management Team (PM), Shipping and Accounting) as well as vendors / suppliers for all the aspects of the projects as outlined below:

 

·      Process fixture and furniture bid packages in a timely and accurate manner

·      Help the Project Management team with creating quote sheets and budget sheets.

·      Work with vendors and suppliers to estimate Project Cost and Profitability

·      Facilitate the logistics towards delivery of the shipment to the customer location

·      Learn and understand the service platform/portal and the various products involved in projects or for customers through pictures and drawings.

·      Communicate with the store to identify or troubleshoot issues and arrange for replacement items as needed.

·      Verify the availability of items in stock at the Vaswani warehouse; if not in stock, coordinate with the Project Management team for a procurement timeline (4-6 weeks) and update customers on shipping schedules via the portal.

·      Request and forward the Packing Slip from the Accounts Receivable Team to the warehouse for items in stock.

  • ·      Maintain and regularly update the inventory spreadsheet.



Qualifications:

 

·      Bachelor’s degree or equivalent required. Degree in Engineering, Business or Computer Science preferred.

·      Excellent skills in Microsoft Excel, and proficient in MSWord and other common software.

·      Must be able to multi-task, stay organized, and possess excellent verbal and written communication skills

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