HCL Interview for Experienced candidates

3 weeks ago

Chennai, India HCLTech Full time

HCL is hiring candidates who are passionate to work in an international voice process.



Experience: 0-3 years

Proper documents must be available for all the companies worked before (offer letter, payslip, reliving letter etc.,)

Shift: UK Shift

Mode of interview: Walkin

Date: May 15th & 16th May 2024

Timing: 10 am to 2 pm

Contact HR: Vinoth

Work Location: Navalur, Chennai.

Interview Location: HCLTech, ETA 3 - Elcot, Navalur, Chennai.

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

  • Responding to queries regarding Experian, our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

  • Excellent communication skills both verbal and written Mandatory.
  • A problem solving mind-set.
  • The ability to multi task
  • Able to work well as an individual and as part of a team
  • Any Graduation or 12th is mandatory.

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