SAP C4C with ISU experience

4 weeks ago

Bengaluru, India Quess IT Staffing Full time

Company Name: Quess IT Staffing


Job Title: SAP C4C with ISU experience


Experience Required: 3+ Years


Primary Skill – ISU


Secondary – C4C, end to end implementation for C4C


Notice Period: Immediate to 15 Days


Location - Hyderabad/Bangalore/Chennai/Pune/Gurgaon /Kolkata


• In-depth knowledge of CRM business processes in Service Cloud Utilities Call Center solution.

• Hands-on experience in service Cloud module implementation

• Hands-on experience with SAP Utilities Customer Service processes

• MIMO process

• Address management

• Utilities exception management

• BMD and TMD

• Customer Inquiries, Interactions and Requests

• Exposure to SAP service cloud implementation methodology and deployment options

• Design and configuration know-how (focus on design of ticket management process)

• Experience in conducting requirements gathering workshops and solution design

• Experience on scoping and Fine-tuning the SAP C4C solution

• Experience in Key user tools and screen adaptations

• Experience in creation of Org structure and customer data

• Exposure to Integration set up with various SAP and non-SAP systems

• Experience in customizing and tailoring the reports as per customer requirements

• Management of the design and requirement gathering workshops with the customer.

• Good communication and collaboration skills

• Drive the key activities of SAP Service cloud implementations, integrating to backend ISU (ECC 6).

• Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.

• Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP ISU using CPI and SAP business processes

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