Customer Onboarding Specialist

3 weeks ago

Chennai, India Karomi Technology Private Limited Full time

About Karomi

Karomi is a leading Enterprise SaaS provider. Our flagship ManageArtworks platform enables 4000+ leading Global and Indian brands effectively manage their packaging artwork. Our platform offers comprehensive features to get your artwork projects going while managing every step of the packaging and artwork process. Companies reach markets faster with Karomi's end-to-end packaging & artwork management system while achieving 100% compliance.   


Responsibilities

  • Develop a deep understanding of the MA One SaaS platform to effectively guide customers through the onboarding journey
  • Lead the onboarding process from trial to conversion for new customers on the MA One SaaS platform
  • Comprehend customers’ business requirements and customize onboarding strategies accordingly. Recommend appropriate subscription plans to suit their needs
  • Act as a single point of contact for the customer throughout the journey addressing queries, concerns and issues while working closely with the support and technical teams to ensure timely resolution
  • Conduct on-demand or periodical training sessions to educate/familiarize customers on the subscription plans, functionalities, features, tutorials and videos of the MA One SaaS platform.
  • Collaborate with cross functional teams including sales, marketing, support and product development. Communicate meaningful insights/customer feedback to relevant teams for continuous improvement
  • Proactively follow up and reach out to customers to ensure timely renewal


Desired Candidate Profile

  • Bachelor’s degree
  • 3-5 years’ experience in customer onboarding, preferably in a SaaS/Technology environment
  • Experience working or interacting with customers across diverse geographies is preferred
  • Excellent verbal and written communication skills, particularly English and Hindi
  • Familiarity with CRM systems and tools
  • Flexible to work in shifts
  • Collaborative mindset and ability to work effectively with cross functional teams
  • Problem solving skills with a customer centric approach

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