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Operations and Service Delivery Manager

4 months ago

Gurugram, India ConnectedStars Full time

We are seeking an experienced and proactive Operations and Service Delivery Manager to oversee and optimize our service delivery processes. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a deep understanding of virtual assistant and digital marketing services.


Key Responsibilities:

Service Delivery Management:

  • Oversee the end-to-end service delivery process, ensuring high-quality and timely delivery of virtual assistant and digital marketing services.
  • Develop and implement service delivery standards, policies, and procedures to enhance efficiency and client satisfaction.
  • Monitor and manage service level agreements (SLAs) to ensure compliance and address any performance issues promptly.

Operations Management:

  • Manage day-to-day operations, including resource allocation, scheduling, and workflow optimization.
  • Identify and implement process improvements to enhance operational efficiency and reduce costs.
  • Collaborate with cross-functional teams to ensure seamless coordination and delivery of services.

Team Leadership:

  • Lead, mentor, and develop a team of virtual assistants and digital marketing professionals.
  • Conduct regular performance reviews, provide constructive feedback, and support professional growth.
  • Foster a positive and collaborative work environment that encourages innovation and excellence.

Client Relationship Management:

  • Act as the primary point of contact for clients, addressing their needs and concerns with professionalism and urgency.
  • Build and maintain strong client relationships to ensure long-term satisfaction and retention.
  • Conduct regular client meetings and performance reviews to assess service delivery and identify opportunities for improvement.


Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations and service delivery management, preferably in the virtual assistant or digital marketing industry.
  • Strong leadership and team management skills with a track record of building and developing high-performing teams.
  • Excellent communication and interpersonal skills with the ability to build and maintain client relationships.
  • Strong analytical and problem-solving abilities with a focus on continuous improvement.
  • Proficiency in project management tools and software.
  • Ability to work night shifts and manage clients effectively.


About Connected Stars:

Connected Stars is a dynamic managed services company specializing in providing top-notch Virtual Assistants and Digital Marketing Services to clients based in the US. Our commitment to excellence and innovation drives our success, and we are looking for a dedicated Operations and Service Delivery Manager to join our team and lead our service delivery operations to new heights.