Lead, HR Operations

1 week ago

Gurugram, India Boston Scientific Full time

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role

Primary responsibility for regional process ownership for Employee Data services through process reviews, vendor management and escalation support. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction, automation and ongoing continuous improvement. The scope of the work will also include acting as the interface between BSC teams (HRBPs, COEs) and third-party service providers delivering the related HR Services.

Location: Gurugram, India

 

Responsibilities

  • Responsible for regional process alignment for Employee Data within the HR Service Delivery operations. Key responsibilities will include:
  • Ensure HR Service Delivery Support & HR Service Center (HRSC) services are delivered in compliance with corporate policies and procedures, or any other federal / country regulation as required
  • Monitor the performance of the delivered as per the service level agreements with COEs and manage Tier I (operational) governance for his/her pillar
  • Day to day escalation support and issue resolution along with COEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
  • Lead and drive a continuous improvement focus and support HR COEs to improve core HR processes
  • Create, update & optimize HR Service Delivery Support & HRSC processes (methods & procedures)
  • Function as regional process owner on the HR Operating Model, HR forms, OneConnect HR portal and workflows configured in SuccessFactors application and its integration with payroll, interfaces (& other SF modules) and any other third party applications.
  • Drive and participate in vendor governance and best practices including service level management and issue resolution
  • Owner of employee data regional processes, job aides, document retention for employee files and other HR related processes to ensure they meet COE & business expectations and stay compliant with corporate policies
  • Provide acquisition due diligence & integration support through process expertise and leading EC specific activities
  • Partner with COEs across management levels to build a roadmap of new capabilities to be in delivered in future and address requirements with respect to the specific HR business processes
  • Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
  • Participates in special projects as they arise, including compliance reviews, quality audits, and build new capabilities in SuccessFactors.
  • Support quarterly release cycle of SuccessFactors platform by supporting functionality reviews and regression testing to minimize business impact due to disruption
  • Performs other duties as required

 

Requirements

  • Bachelor's degree or equivalent experience
  • Service delivery experience in business processes with additional third party management experience will be helpful
  • Experience in managing metrics driven organization and services
  • Understanding of the Continuous Improvement philosophy and LEAN business processes methodology with experience of leading CI projects to deliver significant benefits
  • Demonstrated ability to work well in a team environment with a matrix structure
  • Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment
  • Experience with SuccessFactors preferred
  • Experience with ServiceNow preferred
  • Project management experience leading process improvement projects

 

Requisition ID: 589830

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

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