Senior Site Reliability Engineer

5 days ago

Bangalore Urban, India Ushur Full time

Location: Bangalore

Experience: 6-8 Years

Work Mode: Hybrid/Remote


The Role

Senior Site Reliability Engineers at Ushur perform a unique blend of customer support engineering, solution engineering, and operational engineering. You will work on our largest customers’ most complex problems and craft intuitive, elegant solutions. You’ll also proactively work with our engineering team to plan and build improvements to our systems to make them more reliable, resilient and scalable. This is a dynamic position that evolves to meet the ever changing demands of our customers and our business.


Responsibilities

  • Collaborating with customer success managers and solutions engineers to bring deep technical expertise in implementing intelligent automation solutions for customers.
  • Providing customers and solution engineers with ongoing technical support for complex issues and support escalations.
  • Optimizing and automating support processes including improving reliability of on-call processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents.
  • Defining and implementing best practices to ensure reliability and automation throughout the software lifecycle with an emphasis on successfully deploying, monitoring, and reporting releases across the customer base.
  • Developing software that improves the latency, availability and scalability of services in production.
  • Collaborate with DevOps Engineering to ensure reliability, severity goals.
  • Creating service level indicators, objectives and monitoring.
  • Keeping track of product development, bugs using Asana and Jira and Stack Overflow.
  • Fostering a sense of automation in issue resolution; everything possible should be automated, and only when automation can't resolve an issue should people get involved in the resolution
  • Mentor other Site Reliability Engineers and Solution Engineers.
  • Identify opportunities for continuous improvement and product features.
  • Proactively work with DevOps and Engineering to plan and build stable and efficient CI/CD pipelines all the way through customer deployment of releases.
  • Lead and teach team members how to plan and build reliability into our systems as well as how to monitor, detect and react to problems early.


Qualifications

  • Minimum of 6 years of IT or related experience with 4 years (of the total required 6 years of experience) in solution engineering and/or DevOps with a mid-to-large SaaS enterprise solutions company or similar experience.
  • Knowledge in developing and supporting high-end solutions that involve both line of business and IT ownership.
  • Excellent verbal, written, and presentation skills.
  • Strong consultative and analytical skills.
  • Experience engineering software systems of medium-to-large scope and complexity
  • Familiarity with cloud services, preferably Amazon AWS
  • Familiarity with REST APIs and Postman tool is essential
  • Outstanding problem solving, troubleshooting and decision making skills required
  • Solid understanding of source code management, compilers, build configuration languages, automated build tools, package managers, and installers.
  • Ability to stay cool and focused under pressure.
  • Familiarity with software engineering practices including unit testing, code reviews and design documentation.
  • Ability to build tooling, automation and/or services in one or multiple languages.
  • Experience with DevOps processes and Build, deployment, and orchestration technologies
  • RESTful API & micro-service design and development, event-driven architecture experience
  • Ability to juggle multiple projects with complex tasks
  • Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Strong collaborative leadership and coaching skills
  • Ability to lead by influence.

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