Operational Specialist
2 weeks ago
Job Title: B2B Operations Specialist
Location: Delhi (Vasant Vihar)
About Koparo: Koparo is a leading direct-to-consumer brand specializing in eco-friendly home and personal care products. We are committed to providing sustainable, safe, and effective solutions for households. As we continue to expand our reach, we are looking for a dedicated B2B Operations Specialist to join our team and manage the logistics and operations of our B2B channels.
Job Summary: The B2B Operations Manager will be responsible for overseeing all aspects of Purchase Order (PO) deliveries for Quick Commerce Channels and Fulfilled by Amazon (FBA) Shipments. This role involves the entire planning and execution process, from order receipt to final delivery, ensuring timely and accurate fulfillment. The ideal candidate will maintain strong communication with key points of contact (POCs) on both the sales and delivery sides, ensuring smooth operations and addressing any issues that may arise.
Key Responsibilities:
- Manage Purchase Order Deliveries: Oversee the end-to-end process of PO deliveries for Quick Commerce Channels and FBA shipments, ensuring all orders are fulfilled on time and to the highest standard.
- Planning & Execution: Develop and implement detailed plans for the execution of PO deliveries, coordinating with internal teams and external partners to ensure efficient processes.
- Stakeholder Communication: Serve as the primary point of contact for POCs on both the sales channels and delivery sides. Maintain regular communication to address any concerns, provide updates, and ensure alignment across all parties.
- Inventory & Logistics Coordination: Work closely with the warehouse and logistics teams to manage inventory levels, track shipments, and ensure all deliveries meet customer expectations.
- Problem-Solving: Quickly identify and resolve any issues or bottlenecks that may arise during the delivery process, minimizing disruptions and maintaining a high level of customer satisfaction.
- Reporting & Analysis: Monitor key performance indicators (KPIs) related to B2B operations, providing regular reports to management and suggesting improvements based on data-driven insights.
Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
- 3-5 years of experience in B2B operations, logistics, or supply chain management, preferably in the FMCG or e-commerce sector.
- Strong understanding of Quick Commerce Channels and FBA operations.
- Excellent organizational and multitasking skills with a keen attention to detail.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with supply chain management software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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