Application Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India CohnReznick Full time

As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do

COMPANY OVERVIEW:

CohnReznick is one of the nation's top Professional Services and Business Advisory firms, with over $1 billion in annual revenue and 5,000 employees worldwide. We are committed to creating opportunity, value, and trust for our clients, people, and communities.

WHY COHNREZNICK?

At CohnReznick, we're united by a common mission: to create opportunity, value, and trust for our clients, our people, and our communities. Whether it's collaborating on a high-impact project or volunteering at a local nonprofit, you'll find countless ways to discover your "why" at the firm.

We believe in balancing work with everyday life—and making time for enjoyment. We invest in a robust Total Rewards package that includes generous paid time off, a flexible work environment, professional development programs, and well-being initiatives.

YOUR TEAM:

We currently have an exciting career opportunity for an Application Support Specialist on our Information Technology team. This position will be based in Chennai, India. As an entry to mid-level professional, you will play a critical role in supporting both homegrown and Commercial-Off-The-Shelf (COTS) applications, acting as a resource for end users and performing basic administration tasks.

YOUR OPPORTUNITY:

The Application Support Specialist will serve as the main point of contact for issue resolution, user assistance, and ongoing maintenance of a portfolio of applications. You will collaborate with development teams, business stakeholders, and cross-functional IT groups to ensure that our applications run efficiently, securely, and meet the needs of our global user base.

YOUR ROLE:

Responsibilities include, but are not limited to:


• User Support & Issue Resolution:

– Troubleshoot and resolve user-reported issues, responding promptly to service requests and incident tickets.

– Provide guidance on application features, functionality, and best practices to help users maximize productivity.


• Application Administration:

– Perform routine administrative tasks such as creating and managing user accounts, configuring permissions, patching/upgrades, and maintaining application settings.

– Monitor application performance and collaborate with the infrastructure or development teams to address any system-related concerns.


• Testing & Quality Assurance:

– Participate in testing new features, updates, or patches for both homegrown and COTS applications.

– Document test scenarios, report bugs, and follow up on resolution status with relevant teams.


• Documentation & Training:

– Develop and maintain user guides, FAQs, KBs, and training materials to facilitate self-service support and knowledge sharing.

– Provide one-on-one or group training sessions for end users, as needed, to enhance their application proficiency.


• Continuous Improvement:

– Gather feedback from users to identify opportunities for application enhancements or process optimization.

– Coordinate with development and product teams to implement changes that align with business requirements and user expectations.


• Collaboration & Communication:

– Work closely with global IT teams to ensure seamless application integration, data integrity, and security compliance.

– Escalate critical issues or risks to senior IT leadership and stakeholders, providing regular status updates.

YOUR EXPERIENCE:

The successful candidate will have:


• Education & Certifications:

– Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

– Certifications or coursework related to application support, ITIL fundamentals, or related areas are a plus.


• Professional Experience:

– 2–4 years of experience in application support, help desk, or a similar IT role.

– Exposure to both homegrown and COTS software environments is highly beneficial.


• Technical Skills & Knowledge:

– Familiarity with Windows-based environments, basic scripting or SQL queries, and common enterprise tools.

– Understanding of troubleshooting methodologies, ticket management systems, and best practices in change control.


• Soft Skills & Attributes:

– Strong communication and interpersonal skills, with the ability to work effectively in a global, cross-functional setting.

– Detail-oriented and organized, capable of handling multiple tasks under tight deadlines.

– A commitment to problem-solving and a willingness to learn new technologies quickly.

YOUR COMPETENCIES:


• Customer-Centric Focus:

– Listens attentively and responds promptly to user needs, ensuring a positive experience with firm-wide applications.


• Adaptability & Collaboration:

– Functions well in a rapidly changing environment, sharing knowledge and resources with team members.


• Analytical & Critical Thinking:

– Leverages data and user feedback to identify root causes and propose strategic solutions.


• Initiative & Continuous Improvement:

– Takes ownership of tasks and consistently seeks opportunities to enhance processes and tools.

Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.

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