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Ecommerce Manager
1 month ago
Key Responsibilities:
- Order Fulfilment: Oversee the end-to-end order fulfilment process across multiple platforms, ensuring timely and accurate processing of all orders.
- Digital Marketing Implementation and Coordination: Plan, execute, and monitor digital advertising campaigns on eCommerce and quick commerce platforms optimizing for maximum ROI.
- Data Analysis: Conduct regular analysis of sales data to identify trends, generate insights, and inform strategic decisions.
- Vendor Coordination: Engage with category managers and vendors on a monthly basis to ensure PO alignment, optimize performance and increase sales.
- Inventory Management: Oversee inventory levels, ensuring adequate stock and timely replenishment to prevent stock-outs and overstocking.
- Label and Packaging Management: Ensure all product labels and packaging materials are prepared and available as needed.
Qualifications:
- Education: Bachelor's degree in Business, Marketing, eCommerce, or a related field. A master’s degree is a plus.
- Experience: Minimum of 3-5 years of experience in eCommerce management, preferably within the FMCG or dairy products industry.
Skills:
- Proficient in using eCommerce platforms such as Shopify and EasyEcom.
- Strong analytical skills with the ability to interpret sales data and make informed decisions.
- Excellent communication skills for coordinating with multiple stakeholders.
- Ability to manage multiple tasks and projects simultaneously.
- Experience in digital marketing and advertising, particularly on platforms like Facebook, Google, Amazon and Zepto.
- Proficient in Microsoft Excel and other data analysis tools.
Key Performance Indicators (KPIs):
- Order Fulfilment Rate: Ensure timely and accurate processing of all orders.
- Customer Satisfaction: Maintain high levels of customer satisfaction through efficient communication and problem resolution.
- Sales Growth: Achieve monthly and annual sales targets.
- Advertising ROI: Optimize ad spend to maximize return on investment.
- Inventory Management: Maintain optimal inventory levels to avoid stock-outs and overstocking.
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