Service Head

2 weeks ago

Mumbai, India Streambox Media Pvt Ltd. Full time

Job Overview:


We seek a dynamic and experienced Service Head to oversee our Television Services department. The ideal candidate will manage all aspects of service operations, including warranty management, vendor relations, and customer satisfaction. This role is crucial in ensuring our TV products' high quality and reliability through effective management of TV spares and warranty issues.

Key Responsibilities:

·       Vendor Management: Establish and maintain strong relationships with vendors to ensure the supply of high-quality TV spares. Negotiate contracts and manage service level agreements (SLAs).

·       Warranty Administration: Oversee warranty service operations, including managing claims, customer communications, and compliance with warranty terms.

·       Quality Control: Monitor and analyze the quality of TV spares vendors provide. Implement and oversee rigorous quality control processes to ensure all spares meet or exceed industry standards.

·       Customer Service Leadership: Lead a team of service professionals to provide excellent customer service, resolve issues efficiently, and maintain high customer satisfaction.

·       Process Improvement: Continuously assess and improve service processes to enhance efficiency and effectiveness. Implement best practices in service management and warranty handling.

·       Reporting and Compliance: Ensure accurate reporting on service metrics and compliance with all company policies and industry regulations.

·       Travel: Willingness to travel domestically and internationally to meet with vendors and conduct site visits for quality assurance and process audits.


Requirements:

·       Bachelor’s degree in Business Administration, Engineering, or a related field.

·       Minimum of 5 years of experience in a service management role, preferably in the consumer electronics or television industry.

·       Strong understanding of warranty processes and vendor management.

·       Excellent leadership and interpersonal skills to manage diverse teams and interact with stakeholders.

·       Proficient in using service management software and tools.

·       Analytical thinker with a problem-solving attitude and attention to detail.

·       Ability to travel as required for business needs.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.



  • Service Head

    2 weeks ago

    Mumbai, India Streambox Media Pvt Ltd. Full time

    Job Overview:We seek a dynamic and experienced Service Head to oversee our Television Services department. The ideal candidate will manage all aspects of service operations, including warranty management, vendor relations, and customer satisfaction. This role is crucial in ensuring our TV products' high quality and reliability through effective management of...

  • Service Head

    2 weeks ago

    Mumbai, India Streambox Media Pvt Ltd. Full time

    Job Overview: We seek a dynamic and experienced Service Head to oversee our Television Services department. The ideal candidate will manage all aspects of service operations, including warranty management, vendor relations, and customer satisfaction. This role is crucial in ensuring our TV products' high quality and reliability through effective management...

  • Customer Service Head

    4 weeks ago

    Mumbai, India Facxo Technologies Pvt. Ltd. Full time

    Job Title:Customer ServiceHeadLocation:Mumbai IndiaRoleOverview: We are seeking an experienced andvisionary Customer Service Head to lead our customer serviceoperations. The ideal candidate will have extensive experience inboth voice and nonvoice processes (including chat and email) and aproven track record in managing large teams. This role is criticalin...

  • Head CS || 17+ || Financial Services || Mumbai

    4 days ago

    mumbai, India Michael Page Full time

    Only candidates with 17+ years of experience Only candidates based out of Mumbai About Our Client Our client is a well-established entity in the financial services and fund management sectors, boasting a robust team of over 10,000 employees across India. Job Description Lead and manage the Secretarial & Business Support department. ...

  • Head Chef

    2 weeks ago

    mumbai, India NEAT India Full time

    Neat Meals Company is a luxury healthcare meal service located in Mumbai that offers fresh and healthy meal services to celebrities. Our goal is to provide personalized food plans that meet our clients’ requirements, whether delivered via subscription plan, on-site catering, or vanity kitchen services. We prioritize cleanliness and freshness throughout the...

  • Head Chef

    2 weeks ago

    Mumbai, India NEAT India Full time

    Neat Meals Company is a luxury healthcare meal service located in Mumbai that offers fresh and healthy meal services to celebrities. Our goal is to provide personalized food plans that meet our clients’ requirements, whether delivered via subscription plan, on-site catering, or vanity kitchen services. We prioritize cleanliness and freshness throughout the...

  • Head Chef

    2 weeks ago

    Mumbai, India NEAT India Full time

    Neat Meals Company is a luxury healthcare meal service located in Mumbai that offers fresh and healthy meal services to celebrities. Our goal is to provide personalized food plans that meet our clients’ requirements, whether delivered via subscription plan, on-site catering, or vanity kitchen services. We prioritize cleanliness and freshness throughout the...

  • Head Chef

    2 weeks ago

    Mumbai, India NEAT India Full time

    Neat Meals Company is a luxury healthcare meal service located in Mumbai that offers fresh and healthy meal services to celebrities. Our goal is to provide personalized food plans that meet our clients’ requirements, whether delivered via subscription plan, on-site catering, or vanity kitchen services. We prioritize cleanliness and freshness throughout the...

  • Tata Consultancy Services

    3 days ago

    Mumbai, India Tata Consultancy Services Ltd Full time

    Job Title : Delivery Head (Band 7) - Mumnbai & PuneReporting To : Account HeadJob Description (Key Responsibilities):- Manage and lead a team of 500-700 FTE's across various portfolios and locations.- Provide strategic direction to the team to provide assured and best in class delivery.- Develop & manage SOP's as per client requirements and...

  • Branch Head

    4 weeks ago

    Mumbai, India Talent Corner HR Services Pvt Ltd Full time

    Position : Branch Head/Business Head - MumbaiExperience:Minimum 10+ yearsA dynamic, Dun & Bradstreet certified 360° through-the-line organization with a vision to become the world’s most dependable and sustainable agency. Over the past two decades, we have successfully conceptualized and executed memorable projects for leading brands including Audi,...

  • Head of Client Servicing

    2 weeks ago

    Mumbai, India Design Desk Full time

    Design Deskis a leading international Exhibition designing agency dedicated to providing exceptional design solutions for exhibitions and events at 45+ countries. With a focus on creativity, innovation, and client satisfaction, we strive to deliver unparalleled experiences that exceed expectations.Position Overview:We are seeking a dynamic and experienced...

  • Head Optimize

    3 months ago

    Mumbai, India Ericsson Full time

    Description An Outstanding Opportunity An Outstanding Opportunity As Head of Optimize, you will be overall responsible for ensuring efficient deliveries of Network Optimization Services within NDO domain in line with the best global practices throughout all phases of the delivery lifecycles and thereby ensuring a profitable business outcome...

  • Cluster Head

    4 weeks ago

    Mumbai, India Prime Search Full time

    Role: Cluster Head - Wealth ManagementExp: 10+ yrs Location: MumbaiSalary: up to 1 CR- Must have exp. in Wealth Management or banking background- Responsible for the managing HNI customers (with surplus investment amounts of Rs. 1 Crore above) and have regular meetings with them, also supporting team to achieve their sales target which would result in a...

  • Branch Head

    4 weeks ago

    Mumbai, India Talent Corner HR Services Pvt Ltd Full time

    Position : Branch Head/Business Head - Mumbai Experience: Minimum 10+ years A dynamic, Dun & Bradstreet certified 360° through-the-line organization with a vision to become the world’s most dependable and sustainable agency. Over the past two decades, we have successfully conceptualized and executed memorable projects for leading brands including Audi,...

  • Branch Head

    4 weeks ago

    Mumbai, India Talent Corner HR Services Pvt Ltd Full time

    Position: Branch Head/Business Head - Mumbai Experience: Minimum 10+ years A dynamic, Dun & Bradstreet certified 360° through-the-line organization with a vision to become the world’s most dependable and sustainable agency. Over the past two decades, we have successfully conceptualized and executed memorable projects for leading brands including Audi,...

  • Branch Head

    4 weeks ago

    Mumbai, India Talent Corner HR Services Pvt Ltd Full time

    Position: Branch Head/Business Head - Mumbai Experience: Minimum 10+ years A dynamic, Dun & Bradstreet certified 360° through-the-line organization with a vision to become the world’s most dependable and sustainable agency. Over the past two decades, we have successfully conceptualized and executed memorable projects for leading brands including Audi,...

  • Head of Client Servicing

    2 weeks ago

    Mumbai, India Design Desk Full time

    Design Desk is a leading international Exhibition designing agency dedicated to providing exceptional design solutions for exhibitions and events at 45+ countries. With a focus on creativity, innovation, and client satisfaction, we strive to deliver unparalleled experiences that exceed expectations.Position Overview:We are seeking a dynamic and experienced...

  • Head of Client Servicing

    2 weeks ago

    Mumbai, India Design Desk Full time

    Design Desk is a leading international Exhibition designing agency dedicated to providing exceptional design solutions for exhibitions and events at 45+ countries. With a focus on creativity, innovation, and client satisfaction, we strive to deliver unparalleled experiences that exceed expectations.Position Overview:We are seeking a dynamic and experienced...

  • Head of Client Servicing

    2 weeks ago

    Mumbai, India Design Desk Full time

    Design Desk is a leading international Exhibition designing agency dedicated to providing exceptional design solutions for exhibitions and events at 45+ countries. With a focus on creativity, innovation, and client satisfaction, we strive to deliver unparalleled experiences that exceed expectations. Position Overview: We are seeking a dynamic and...

  • Cluster Head

    3 weeks ago

    Mumbai, India Draftmason Enterprises Full time

    Role Designation: Cluster Head Department: Wealth Management Industry: Banks or from Wealth Management Firm Reporting to: Regional Head Location: Mumbai (Only local candidate, no relocation)Job Purpose:The incumbent would be responsible for the managing HNI customers (with surplus investment amounts of Rs. 1 Crore above) and have regular meetings with them,...