Solutions Architect

1 week ago

Bangalore Urban, India NeerInfo Solutions Full time

Key Responsibilities:

· Solutions Lead. The SA drives the end-to-end solutioning (i.e., from client requirements/mapping to operating/staffing models, technology, transition, transformation, and costing)

· Solutions Strategy. The SA brings forth the best of LTIMindtree, working closely with all industry groups, business partners, domain SMEs, and across the organization to design winning solutions

· Transformational Solutioning. The SA works with clients to design and present innovative, disruptive CX technologies & solutions that transform the client’s current processes for next level business outcomes

· CX Domain SME. The SA is our “go-to” providing CX process, technology, and transformational expertise and know-how across omnichannel (e.g., IVR, SMS, email, chat, voice, etc.) and digital/cognitive (e.g., smart agents, virtual assist, voice recognition & language translation, AI, sentiment analytics, etc.)

· CX Industry Know-How. The SA is our “go-to” on industry-specific solutions and transformation (e.g., subscriber management, reservations, trade desk, etc.) beyond general contact / customer center

· Solution Modeling. The SA develops and maintains the solution models (e.g., staffing, pyramids, transition, technology, transformation, etc.) for costing, pricing, and delivery / management reviews

· Solution Materials. The SA prepares and presents the requisite client-facing materials (RFX responses, process flows, presentations, demonstrations, etc.) to respond to and win business

· Regulatory Requirements. The SA provides guidance on the requisite regulatory and compliance requirements in the solution

· Financial Acumen. The SA uses their financial expertise to design value propositions, service levels, business outcomes, and business cases with clients to meet their requirements and win the business

· Client Advisor. The SA understands the prospective client’s CX and business requirements, both strategic and tactical, to serve as their trusted advisor on their business transformation journey.

· Travel. The SA is not expected to travel often, but as required, including internationally, to work with clients and to perform the duties as required to meet the assigned targets.

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