EUC Patching

2 days ago

Bangalore Urban, India LTIMindtree Full time

Primary Skill : SCCM,M365/Exchange,Active Directory

Secondary Skill : Ivanti,Horizon VDi

Exp :7-12 Years

Location : Bangalore/Hyderabad /Chennai /Pune/Mumbai/Noida

Notice Period: Immediate -15 days only


Job Description:


Preferred Skill sets – Windows Client OS Patching SCCM Ivanti Airwatch M365 Intune Horizon VDI Active Directory LAPS Deskside Support

Exchange / M365 support. (Support Tier 1- Tier 2 Incidents and Tickets, Shared Mailbox creation and access, Distribution List creation / maintenance)

§ MS Exchange Operations:

• Managing and facilitating regular mailbox provisioning and migration services tied to onboarding

• Managing Certificate renewal and testing process

• Regular security patching, including more comprehensive Service and Cumulative upgrades

• Supporting mailbox access and delegation requests

• Supporting Conference Room objects, display names, calendaring requirements (In partnership with PSE AV team)

§

MS Teams / OneDrive / SharePoint Administration and Support:

• Maintaining Licensing / Entitlement groups and automated processes to support onboarding

• Supporting access requests;

• Data restores / transfers

• Troubleshooting and supporting MS Teams (application support, usability, app integrations, functionality)

Roles Responsibilities

Excellant knowledge on Windows Client operating systems Ivanti and SCCM Administration

Excellant knowledge on Microsoft troubleshooting skills and tools including OS Hardening and Vulnerability assessment

Powershell Scripting

Good Knowledge on Management of Active Directory LAPS

Deploy and configure SCCM infrastructure to support software deployments

Troubleshoot SCCM client and server issues and perform necessary remediation

Work closely with other IT teams to ensure proper integration of SCCM with other systems and tools

Monitor and Maintain the health of SCCM infrastructure including site servers distribution points and clients

Develop and follow upgrade procedures rollback plans and documentation for reference

3rd party application patching through ivanti tool

Tier 2/3 Break Fix Support includes MS Teams Exchange Onedrive Horizon VDI issues software installation failures

Knowledge on M365 support

Troubleshoot and resolve issues encountered during the upgrade process including compatibility problems connectivity issues or software bugs

Maintain a regular and predictable work schedule and coordinating with peer teams

Perform other duties as necessary

Related certifications preferable

Focus towards process automation

ITIL Knowledge – Problem Management and Change Management

Provide Level 24 7 support and troubleshooting to resolve issues within SLA

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