EUC Patching Engineer

3 days ago

BangaloreHyderabadChennaiPuneMumbaiNoida, IN RapidBraiins Full time

Primary Skill : SCCM,M365/Exchange,Active Directory

Secondary Skill : Ivanti,Horizon VDi

Exp : 7-12 Years

Location : Bangalore/Hyderabad /Chennai /Pune/Mumbai/Noida

Notice Period : Immediate -15 days only

Job Description :

Preferred Skill sets : Windows Client OS Patching SCCM Ivanti Airwatch M365 Intune Horizon VDI Active Directory LAPS Deskside SupportExchange / M365 support.

(Support Tier 1- Tier 2 Incidents and Tickets, Shared Mailbox creation and access, Distribution List creation / maintenance)

MS Exchange Operations :

- Managing and facilitating regular mailbox provisioning and migration services tied to onboarding

- Managing Certificate renewal and testing process

- Regular security patching, including more comprehensive Service and Cumulative upgrades

- Supporting mailbox access and delegation requests

- Supporting Conference Room objects, display names, calendaring requirements (In partnership with PSE AV team)

MS Teams / OneDrive / SharePoint Administration and Support :

- Maintaining Licensing / Entitlement groups and automated processes to support onboarding

- Supporting access requests

- Data restores / transfers

- Troubleshooting and supporting MS Teams (application support, usability, app integrations, functionality)

Roles Responsibilities :

- Excellant knowledge on Windows Client operating systems Ivanti and SCCM Administration

- Excellant knowledge on Microsoft troubleshooting skills and tools including OS Hardening and Vulnerability assessment

- Powershell Scripting

- Good Knowledge on Management of Active Directory LAPS

- Deploy and configure SCCM infrastructure to support software deployments

- Troubleshoot SCCM client and server issues and perform necessary remediation

- Work closely with other IT teams to ensure proper integration of SCCM with other systems and tools

- Monitor and Maintain the health of SCCM infrastructure including site servers distribution points and clients

- Develop and follow upgrade procedures rollback plans and documentation for reference

- 3rd party application patching through ivanti tool

- Tier 2/3 Break Fix Support includes MS Teams Exchange Onedrive Horizon VDI issues software installation failures

- Knowledge on M365 support

- Troubleshoot and resolve issues encountered during the upgrade process including compatibility problems connectivity issues or software bugs

- Maintain a regular and predictable work schedule and coordinating with peer teams

- Perform other duties as necessary

- Related certifications preferable

- Focus towards process automation

- ITIL Knowledge - Problem Management and Change Management

- Provide Level 24 7 support and troubleshooting to resolve issues within SLA

(ref:hirist.tech)

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