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Trust Specialist
2 months ago
Trust & Safety Manager
Mandatory Skill : A to Z Claims,& One Touch Claims
Location : Remote
Role Requirements –
- Manager handling team of investigation specialists dealing with frauds specially for ecommerce platform
- Investigate suspicious buyer activity and behavior that could pose a risk to our eCommerce client/platform, buyers, or merchants.
- evaluating high-risk transactions and safeguarding eCommerce platform's global customer base, profitability, and brand while maintaining a high bar of customer experience
- Maintain eCommerce's site/platforms quality by enforcing relevant Policy Guidelines.
- Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk
- Experience with policy abuse frauds, payment/chargeback frauds and other types of frauds
BASIC QUALIFICATIONS
- 5+ yrs. experience in Fraud Prevention/Trust & Safety roles
- Experience with Microsoft Office products and applications
- Experience in payments or e-commerce
PREFERRED QUALIFICATIONS
- Speak, write, and read fluently in English
Please share your updated resume to princy.jebamalar.a@sutherlandglobal.com
