Senior Client Servicing Executive
6 days ago
Job Title: Senior Client Servicing Manager / Senior Account Manager
Location: Hybrid
Experience: 3-5 years
Company: Obbserv
Job Description:
We are seeking a Senior Client Servicing Manager to oversee client relationships and ensure seamless project execution. You will be responsible for managing client growth, retention, quality, and billing while leading internal teams to deliver high-quality work within agreed timelines. The ideal candidate will have strong leadership skills, be client-focused, and able to identify opportunities for client growth and agency upsell.
Key Responsibilities:
- Drive client growth, and retention, and maintain high service quality
- Manage billing and ensure accurate and timely invoicing
- Brief and plan work across internal and cross-functional teams, defining tasks and setting realistic delivery timelines
- Set and manage client expectations on quality and timelines
- Ensure daily and monthly deliverables are met on time with high-quality
- Lead client discussions, present reports and strategic decks
- Identify and capitalize on client growth and agency upsell opportunities
- Lead and manage hub campaigns from client briefing to final delivery
- Oversee client shoots and ensure smooth execution
- Meet clients regularly to maintain strong relationships and ensure satisfaction
Requirements:
- 3-5 years of experience in client servicing, account management, or a related role
- Ability to manage multiple projects and meet deadlines
- Experience leading client meetings, presenting reports, and managing cross-functional teams
- Detail-oriented with a focus on client satisfaction and quality delivery
- Proven ability to identify growth opportunities and upsell services
Skills Required:
- Strong communication, presentation, and relationship management skills
- Excellent organizational and time-management abilities
- Leadership qualities with the ability to manage and mentor teams
- Proficient in project management, setting timelines, and task planning
- Attention to detail and commitment to quality
Educational Requirements:
- MBA degree in Marketing, Business Administration, Communications, or a related field
- Certifications in Digital Marketing
To Apply: Please send your resume to Recruitment@obbserv.com
If you're passionate about delivering excellent client service and growing client relationships, we’d love to hear from you
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