Customer Service Executive

5 days ago

Udaipur, India ApkaMart. Com Full time

Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products. We are currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for handling all types of sales and service calls, assisting walk-in customers, and responding to inquiries via WhatsApp and other social media platforms.

**Responsibilities**:

- Handle inbound and outbound sales and service calls in a professional and efficient manner.
- Assist walk-in customers by providing product information, answering queries, and offering personalized recommendations.
- Respond to customer inquiries and resolve complaints via WhatsApp, Facebook, Instagram, and other social media platforms.
- Provide accurate and up-to-date information about products, prices, promotions, and delivery services.
- Process orders, track shipments, and handle returns or exchanges as necessary.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain a high level of product knowledge to address customer inquiries effectively.
- Build strong customer relationships by providing exceptional service and resolving issues promptly.
- Collaborate with other departments, such as the warehouse and logistics teams, to ensure timely order fulfillment and delivery.
- Document customer interactions and feedback to improve overall customer experience and identify trends or areas for improvement.

**Requirements**:

- Excellent verbal and written communication skills in English. Knowledge of regional languages would be an added advantage.
- Proven experience in a customer service role, preferably in an e-commerce or retail environment.
- Strong interpersonal skills and the ability to interact with customers in a friendly and professional manner.
- Proficiency in using computers, including basic knowledge of MS Office and familiarity with social media platforms.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving skills and the ability to think quickly on your feet.
- Strong attention to detail and accuracy in order processing and data entry.
- Flexibility to work in shifts, including weekends and holidays, as per the company's roster.
- A customer-centric approach and a passion for delivering exceptional service.

If you are enthusiastic about providing excellent customer service, have a passion for home decor, and thrive in a dynamic work environment, we would love to hear from you.

**Job Types**: Full-time, Regular / Permanent, Part-time
Part-time hours: 54 per week

**Salary**: ₹8,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

  • Customer Service Executive

    2 months ago

    Udaipur, India ApkaMart. Com Full time

    Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products. We are currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for handling all types of sales and service calls, assisting walk-in customers, and responding to inquiries via WhatsApp and other...

  • Customer Service Executive

    21 hours ago

    Udaipur, India ApkaMart. Com Full time

    Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products. We are currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for handling all types of sales and service calls, assisting walk-in customers, and responding to inquiries via WhatsApp and other...

  • Customer Service Executive

    2 weeks ago

    Udaipur, Rajasthan, India ApkaMart. Com Full time

    Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products. We are currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for handling all types of sales and service calls, assisting walk-in customers, and responding to inquiries via WhatsApp and other...

  • Customer Service Executive

    3 weeks ago

    Udaipur, India Nexus Malls Full time

    The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting...

  • Customer Service Executive

    3 weeks ago

    Udaipur, India Nexus Malls Full time

    The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting...

  • Customer Service Representative

    3 weeks ago

    Udaipur, India Curious Technologies Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Relationship Executive

    1 week ago

    Udaipur, India Warrgyiz Morsch Pvt. Ltd. Full time

    **Job Tite**: **Customer Relationship Executive** **Job Summary** We at Warrgyizmorsch looking for a Customer Relationship Executive to join our office, a professional who will be responsible for managing and maintaining positive relationships with our clients, ensuring exceptional customer experiences, and addressing their queries and concerns. The role...

  • Customer Service Associate

    3 months ago

    udaipur, India Acerise Technologies Pvt. Ltd. Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Manage large...

  • Customer Service Associate

    3 months ago

    Udaipur, India Acerise Technologies Pvt. Ltd. Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Manage large amounts...

  • Customer Support Executive

    3 months ago

    Udaipur, India Jobdunia Services Full time

    ?We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Good communication skills with fluent EnglishRotational shift & week off6 or 5.5 day workingRequired...

  • Customer Support Executive

    3 months ago

    udaipur, India Jobdunia Services Full time

    ?We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Good communication skills with fluent English Rotational shift & week off 6 or 5.5 day working ...

  • Customer Relationship Executive

    3 weeks ago

    udaipur, India StraightArc Technologies Pvt Ltd. Full time

    Job Title: Customer Relationship ExecutiveCompany BioStraightArc Technologies (P) Ltd. is known for innovative technologies that solve problems for a wide range of industries, and we need a new problem-solver to take the reins. We’re seeking a highly skilled Customer Relationship Executive who has the business knowledge and technical expertise to implement...

  • Customer Relationship Executive

    3 weeks ago

    Udaipur, India StraightArc Technologies Pvt Ltd. Full time

    Job Title: Customer Relationship ExecutiveCompany BioStraightArc Technologies (P) Ltd. is known for innovative technologies that solve problems for a wide range of industries, and we need a new problem-solver to take the reins. We’re seeking a highly skilled Customer Relationship Executive who has the business knowledge and technical expertise to implement...

  • Customer Relationship Executive

    1 week ago

    Udaipur, Rajasthan, India StraightArc Technologies Pvt Ltd. Full time

    Job Title: Customer Relationship ExecutiveCompany BioStraightArc Technologies (P) Ltd. is known for innovative technologies that solve problems for a wide range of industries, and we need a new problem-solver to take the reins. We're seeking a highly skilled Customer Relationship Executive who has the business knowledge and technical expertise to implement...

  • Customer Care Executive

    3 weeks ago

    Udaipur, India warrgyizmorsch Full time

    Urgent Hiring Customer Care Executive Males night shift No of vacancy 10 skill excellent comms skill is written and verbal both **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Paid time off Schedule: - Day shift Supplemental pay types: - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: -...

  • Customer Care Executive

    2 weeks ago

    Udaipur, India FiveS Digital Full time

    Five's Digital is Hiring For The Position Of **Customer Care Executive** Qualification : Graduation Is Mandatory Good Communication Skills Is Required Pay: ₹12,000.00 - ₹13,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year...

  • Customer Service Representative

    2 days ago

    Udaipur, India warrgyizmorsch Full time

    we have an urgent hiring for a customer care Representative Immediate joiner preferred job location Udaipur Rajasthan Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: -...

  • Customer Care Executive

    2 weeks ago

    Udaipur, India Warrgyizmorsch Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? Join our team as a Customer Care Executive and be part of a company that values customer satisfaction and employee growth. **REQUIRED QUALIFICATIONS**: - Graduation (Any Stream) - Excellent Communication skills in English -...

  • Customer Relationship Executive

    1 month ago

    Udaipur, India StraightArc Technologies Pvt Ltd. Full time

    Job Title: Customer Relationship Executive Company Bio StraightArc Technologies (P) Ltd. is known for innovative technologies that solve problems for a wide range of industries, and we need a new problem-solver to take the reins. We’re seeking a highly skilled Customer Relationship Executive who has the business knowledge and technical expertise to...

  • Customer Relationship Executive

    3 weeks ago

    Udaipur, India StraightArc Technologies Pvt Ltd. Full time

    Job Title: Customer Relationship Executive Company Bio StraightArc Technologies (P) Ltd. is known for innovative technologies that solve problems for a wide range of industries, and we need a new problem-solver to take the reins. We’re seeking a highly skilled Customer Relationship Executive who has the business knowledge and technical expertise to...