Service Development Head

1 week ago

Bengaluru, India MSI Services Pvt Ltd Full time

Service Development Head - MSI Services India Pvt Ltd - Bangalore


MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India.


Job Summary:


  • Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization.
  • Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions.
  • Adept at stakeholder management, especially with U.S.based leadership, ensuring service excellence through strong governance and collaboration.
  • Skilled in building high-performance cultures, managing global teams, and implementing scalable processes.
  • Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments.


Qualifications & Experience:


  • 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles.
  • Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
  • Proven experience in building, scaling, and transforming shared services or global capability centers.
  • Experience in stakeholder management, preferably with US-based teams and leaders.
  • Strong business acumen with an ability to influence and drive results across geographies.
  • Excellent leadership, communication, and conflict resolution skills.
  • Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred.


Preferred Attributes:


  • Experience managing teams across multiple shifts, including night operations.
  • Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools).
  • Demonstrated ability to operate at both strategic and tactical levels.
  • High resilience, problem-solving ability, and decisiveness in ambiguous environments.
  • US visa and travel history to US / CAN or other GCCs in Europe

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