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Field Service Technician
7 days ago
Job Title:
Service Engineer - Genset Industry
Job Overview:
The Service Technician is responsible for performing diagnostics, repairs, and maintenance on generator sets/engines to ensure they are operating efficiently and reliably. This role involves both fieldwork at customer sites and shop work at the service center.
Key Responsibilities:
1. Diagnostics and Troubleshooting:
o Perform diagnostic tests on generators to identify mechanical and electrical issues.
o Use diagnostic tools and software to pinpoint malfunctions and their causes.
2. Repairs and Maintenance:
o Conduct routine maintenance on gensets, including oil changes, filter replacements, and coolant checks.
o Repair or replace faulty components such as alternators, starters, fuel systems, and control panels.
3. Installation and Commissioning:
o Assist in the installation and commissioning of new gensets at customer sites.
o Ensure proper setup, calibration, and functioning of all components.
4. Customer Service:
o Interact with customers to explain repair and maintenance work.
o Provide recommendations on generator upkeep and answer technical questions.
o Ensure high levels of customer satisfaction by delivering quality service and support.
5. Documentation and Reporting:
o Maintain detailed records of all service work performed.
Required Qualifications:
• Education:
o ITI/Diploma in electrical or mechanic motor vehicle
• Experience:
o 2+ years of experience in maintenance and repair of generator sets/engines or similar heavy equipment.
o Experience with both mechanical and electrical systems.
• Skills:
o Strong diagnostic and problem-solving skills.
o Proficiency with diagnostic tools and software.
o Ability to read and interpret technical manuals and schematics.
o Excellent communication and customer service skills.
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