Deputy Manager

2 weeks ago

Gurugram, India V-Mart Retail Ltd. Full time

 Develop and implement return policies and procedures for all sales channels.

 Coordinate with various departments (e.g., Stores, logistics, IT, Finance) to ensure smooth return operations.

 Monitor and analyze return data to identify trends and areas for improvement.

 Train and support staff on return processes and best practices.

 Manage relationships with Marketplaces and Stores involved in the return process.

 Ensure compliance with company policies and regulatory requirements.

 Implement technology solutions to streamline the return process and improve customer experience.

 Handle Escalations/ inquiries and complaints related to returns.

 Develop strategies to reduce return rates and improve product quality.

 Prepare reports and presentations for senior management on return operations performance


  1. Process:

Timely Resolution: Ensure that returns are processed promptly and efficiently.

Ease of Process: Develop a user-friendly return process that is easy for customers to navigate, with minimal steps required.


2. Efficiency:

Streamlined Workflow: Optimize the return workflow to minimize processing time and reduce manual interventions.

Automation: Utilize automation tools to handle routine tasks such as return authorization, labeling, and tracking.

Resource Allocation: Ensure adequate staffing and resources are available during peak return periods to handle increased volumes without delays.


3. Financial Accuracy:

Detailed Documentation: Maintain accurate records of all return transactions, including customer information, return reasons, and product conditions.

Inventory Management: Ensure returned products are accurately accounted for in the inventory system to prevent discrepancies.

Monthly Inventory reco- MarketplacesOrder Management SystemGenesis ERP

Ensuring 100% receipt & QC of returns from Order management system Controlling the inventory loss due to timely identifying & raising the claims & following up till reimbursement:-

A. Inventory lost in transit

B. Inventory not received

C. QC failed inventory

D. Canceled before shipped


4. Cost Management:

Cost Analysis: Regularly analyze the costs associated with returns, including shipping, restocking, and handling fees.

Return Prevention: Develop strategies to minimize returns, such as improving product descriptions, providing better sizing guides, and enhancing product quality.

Cost Optimization: Negotiate better rates with logistics providers and find cost-effective solutions for handling returns.

Raising disputes within defined timeframe to marketplaces


5. Data Analysis:

Return Trends: Monitor and analyze return data to identify trends, common return reasons, and product issues.

Performance Metrics: Track key performance indicators (KPIs) such as return rate, processing time, and customer feedback/comment.

Data-Driven Decisions: Use data insights to make informed decisions and drive improvements in the return process.


6. Training and Support:

Staff Training: Provide comprehensive training to staff involved in the return process, including store representatives, warehouse personnel, or Operation Excellence team.

Continuous Improvement: Offer ongoing training and development opportunities to keep staff updated with the latest best practices and technologies.

Support System: Establish a support system for staff to address any challenges they may face during the return process.


7. Technology Utilization:

Return Management Systems: Implement advanced return management systems to streamline the process and enhance efficiency.

Integration: Ensure seamless integration of return management systems with other business systems such as inventory management, order management, and customer service platforms.

Innovation: Stay updated with the latest technological advancements and explore innovative solutions to improve the return process


Experience : 5 to 7 Years


Education : Minimum qualification – Graduation / Masters in Supply Chain Management.


Key Skills and Attributes:

Experience in retail operations, logistics, or customer service.

Strong knowledge of omnichannel retailing and return processes.

Excellent organizational and time management skills.

Strong analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using return management software and other relevant technologies.

Ability to lead and motivate a team.

Knowledge of e-commerce platforms and marketplaces.

Experience with data analysis and reporting tools.

Familiarity with regulatory compliance in retail

  • Deputy Manager Operations

    3 weeks ago

    Gurugram, India CITYFURNISH Full time

    About Cityfurnish:Cityfurnish is redefining the furniture and appliance rental experience by offering affordable, flexible, and stylish solutions for individuals and businesses. Backed by $5.2 million in funding from top investors like YC, GFC, FJ Labs, Soma Capital, and Venture Highway, we are on a mission to transform the way spaces are furnished. With a...

  • Deputy Manager Operations

    3 weeks ago

    Gurugram, India CITYFURNISH Full time

    About Cityfurnish:Cityfurnish is redefining the furniture and appliance rental experience by offering affordable, flexible, and stylish solutions for individuals and businesses. Backed by $5.2 million in funding from top investors like YC, GFC, FJ Labs, Soma Capital, and Venture Highway, we are on a mission to transform the way spaces are furnished. With a...

  • Deputy Manager – Corporate Sales

    6 months ago

    Gurugram, India Royal Enfield Full time

    Job Requirements Position title Deputy Manager – Corporate Sales   Reports to Team Manager - Corporate Sales   Job grade Deputy Manager   Location Gurgaon   Job Purpose The Deputy Manager -Corporate Sales will be responsible for supporting corporate sales by identifying market opportunities and developing an understanding of...

  • Deputy Manager

    2 months ago

    Gurugram, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Profile-Deputy Manager (Home Loans)Location- Gurgaon, Haryana, IndiaSalary- INR 4 LPA to 5 LPA + incentives (depend on relevant experience)Experience: 3 Years Mortgages Experience (Including minimum 1 year team handling experience).Roles and Responsibilities:-Area/ Geography Mapping.Responsible for allocation of geography at team level. Should work closely...

  • SJS Enterprises

    6 days ago

    Gurugram, India SJS Enterprises Limited Full time

    Company DescriptionSJS Enterprises Limited is a prominent player in the Indian decorative aesthetics industry, offering design-to-delivery solutions for automotive and consumer appliance industries. With a strong focus on new product development and quality assurance, SJS caters to a global customer base. The company holds the IATF 16949 certification and...

  • Deputy Manager/Manager-HR

    1 week ago

    Gurugram, India Global Giant In Building Material Space Full time

    Deputy Manager/Manager - HR Location: Gurgaon/Gurugram CTC Offered: ₹9 – 14 LPA Preference: Immediate joiners preferred About the Company A global leader in the building materials industry, operating in over 70 countries, this organization is renowned for its innovative and sustainable solutions. Known for fostering growth and excellence, it...

  • Deputy Manager/Manager-HR

    7 days ago

    Gurugram, India Global Giant In Building Material Space Full time

    Deputy Manager/Manager - HRLocation: Gurgaon/GurugramCTC Offered: ₹9 – 14 LPAPreference: Immediate joiners preferredAbout the CompanyA global leader in the building materials industry, operating in over 70 countries, this organization is renowned for its innovative and sustainable solutions. Known for fostering growth and excellence, it provides a...

  • Deputy Manager/Manager-HR

    1 week ago

    Gurugram, India Global Giant In Building Material Space Full time

    Deputy Manager/Manager - HRLocation: Gurgaon/GurugramCTC Offered: ₹9 – 14 LPAPreference: Immediate joiners preferredAbout the CompanyA global leader in the building materials industry, operating in over 70 countries, this organization is renowned for its innovative and sustainable solutions. Known for fostering growth and excellence, it provides a...

  • Deputy Center Directress

    6 months ago

    Gurugram, Haryana, India Footprints Childcare Pvt Ltd Full time

    Position: Deputy Center Directress Timing: 9:00AM to 4:30PM Working Days: Mon to Sat Address: Site No 4109, near DCP Traffic Offices, DLF Phase IV, Sector 28, Gurugram, Haryana 122002 **Job description** - Managing day to day activities at the preschool - Procure and arrange instructional resources for use in the classroom - Audit classrooms and observe...

  • Deputy Manager Marketing

    2 days ago

    Gurugram, India ITC Hotels Full time

    Deputy Marketing ManagerWe are seeking a dynamic and innovative resource for this role which will focus on leisure marketing, F&B marketing, and experiential offerings. The ideal candidate will be passionate about hospitality and possess a strong understanding of the market trends and consumer behavior. Primary responsibilities include but are not limited...

  • Deputy Manager Marketing

    1 day ago

    Gurugram, India ITC Hotels Full time

    Deputy Marketing Manager We are seeking a dynamic and innovative resource for this role which will focus on leisure marketing, F&B marketing, and experiential offerings. The ideal candidate will be passionate about hospitality and possess a strong understanding of the market trends and consumer behavior. Primary responsibilities include but are not limited...

  • Deputy Manager Marketing

    2 days ago

    Gurugram, India ITC Hotels Full time

    Deputy Marketing ManagerWe are seeking a dynamic and innovative resource for this role which will focus on leisure marketing, F&B marketing, and experiential offerings. The ideal candidate will be passionate about hospitality and possess a strong understanding of the market trends and consumer behavior. Primary responsibilities include but are not limited...

  • Deputy Controller

    6 months ago

    Gurugram, Haryana, India Zinnia Full time

    **WHO WE ARE**: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered - from lead to origination to claims - through Zinnia Open Insurance. We're addressing the new realities of the marketplace, and we understand what consumers want and deserve: a great experience from the moment they...

  • CITYFURNISH | Deputy Manager Operations | gurugram

    3 weeks ago

    gurugram, India CITYFURNISH Full time

    About Cityfurnish:Cityfurnish is redefining the furniture and appliance rental experience by offering affordable, flexible, and stylish solutions for individuals and businesses. Backed by $5.2 million in funding from top investors like YC, GFC, FJ Labs, Soma Capital, and Venture Highway, we are on a mission to transform the way spaces are furnished. With a...

  • Deputy Manager- International Business

    4 weeks ago

    Gurugram, India Swear Healthcare Full time

    Job description We are a latex gloves manufacturing company (Surgical Disposables), having exported our products to 25+ countries. We are actively looking for a talented and experienced Deputy Manager- International Business (Non CE market ) to join our team at Swear Healthcare PVT. LTD. Our workforce is made up of many experienced, intelligent and skilled...

  • Deputy Manager- International Business

    4 weeks ago

    Gurugram, India Swear Healthcare Full time

    Job descriptionWe are a latex gloves manufacturing company (Surgical Disposables), having exported our products to 25+ countries. We are actively looking for a talented and experienced Deputy Manager- International Business (Non CE market) to join our team at Swear Healthcare PVT. LTD. Our workforce is made up of many experienced, intelligent and skilled...

  • Deputy Manager- International Business

    4 weeks ago

    Gurugram, India Swear Healthcare Full time

    Job descriptionWe are a latex gloves manufacturing company (Surgical Disposables), having exported our products to 25+ countries. We are actively looking for a talented and experienced Deputy Manager- International Business (Non CE market) to join our team at Swear Healthcare PVT. LTD. Our workforce is made up of many experienced, intelligent and skilled...

  • Deputy Manager- International Business

    4 weeks ago

    gurugram, India Swear Healthcare Full time

    Job description We are a latex gloves manufacturing company (Surgical Disposables), having exported our products to 25+ countries. We are actively looking for a talented and experienced Deputy Manager- International Business (Non CE market ) to join our team at Swear Healthcare PVT. LTD. Our workforce is made up of many experienced, intelligent and skilled...

  • Deputy Manager

    3 months ago

    Gurugram, India Knauf Full time

    JOB TITLE: Deputy Manager - Specification, ChennaiKnauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Knauf India could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of...

  • Deputy Manager/ Manager

    4 weeks ago

    Gurugram, India Balancehero India Full time

    Balancehero :Balancehero India Pvt. Ltd. (BHI), the wholly-owned subsidiary of Balancehero Co. Ltd., Korea which runs and operates the mobile app “True Balance”- a one-stop destination for financial services.” Founded by Charlie Lee in Korea in 2014, Balancehero started its operations in India in the year 2016. It started off as a balance check...