Head of Service Delivery

3 weeks ago

Bengaluru, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

About the Job


Who we are and what do we do


Innovation in every byte


NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

We got listed targeting SME IPO in Aug – 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.


What will you do


We are seeking for a dynamic and motivated Individual with strong hands-on Project Delivery expertise to join our highly skilled project and technical team

You will be responsible for the quality of Web and Mobile application delivery and deployment. You will drive the complete Project Team and ensure a set process to meet defined SLA and KPIs.

Candidates should be skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working/ coordinating with different teams. We are a growing organization with a large expansion plan. We are looking to fill the position which will only grow with time. We are looking for an experienced Head Delivery to manage clients and new products in BFSI domain. As a Project Delivery Head responsibilities include delivering project on time within budget and scope. Delivery Head should have a strong background in business relations, technical flow, management, budgeting and analysis.



Job responsibilities:

  • Define project scope, goals and deliverables that support business/project goals in collaboration with senior management and stakeholders.
  • Develop full-scale test strategies and plans and associated communications documents/process.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Estimate the effort and Budget Required based on the scope and change in demand.
  • Good Experience in customer/stakeholder and project management.
  • Set and continually manage project expectations with team members and stakeholders.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and the milestones and deliverables.
  • Prepare and update progress reports, metrics dashboards.
  • Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
  • Build and develop strong business relationships with partners and customers vital for the project's success and business continuity.
  • Knowledge of Banking domain. Payment's domain knowledge will be a plus.
  • Good experience in Team management, Communication Skills, interpersonal skills, Risk mitigations and Planning.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments



What are we looking for:


  • Advanced knowledge of software architecture, design, web programming and implementation of software networks.
  • A Team player with high-level project management and Team Leading skills.
  • Problem-solving & Trouble shooting capability.
  • Ability to clearly present technical information to fellow technical professionals and non-technical peers.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
  • Entrepreneurial skills, ability to observe, innovate and own your work.
  • Detail-oriented and organized with strong time management skills.
  • Influencing skills and the ability to create positive working relationships with team members at all levels.
  • Excellent communication and interpersonal skills.
  • Collaborative approach and work with perfection as a group effort to achieve organization goal.
  • Should be strong in Client Relationship management
  • Should have leadership qualities to guide and motivate team
  • Should have exceptional project management skills
  • Should possess basic technical knowledge around the architecture to discuss the same with client at a very high level
  • Should oversee all the parts of the project in terms of existing deliveries and upcoming requirements.



Education Qualification - Bachelor’s degree in software engineering or computer science.

Total Relevant Experience - 18 to 20 years

Industry - IT/Software/BFSI/ Banking /Fintech

Work arrangement – 5 days working from office

Location – Bengaluru




What do we offer:


  • An organization where we strongly believe in one organization, one goal.
  • A fun workplace which compels us to challenge ourselves and aim higher.
  • A team that strongly believes in collaboration and celebrating success together.
  • Benefits that resonate ‘We Care’.


If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

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