Delivery Head

1 week ago


Bengaluru, Karnataka, India Saaki Argus & Averil Consulting Full time

About Client:

It is a subsidiary of a large conglomerate and is engaged in providing engineering solutions. Its services include product design, analysis, prototyping and testing and embedded solutions. They specialize in disruptive technology space such as 5G, Artificial Intelligence and Digital Factory.

Role & Responsibility:

Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit

Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA

Encourage and empower teams to provide sustainable solutions for customers

Monitor, support performance and optimize support operations to deliver value

Regular reviews of support relationship with all customers

Ensure continued growth of institutional knowledge, support knowledge base, and support tools

Engage with partners to expand and enhance delivery capabilities

Continuous optimization and improvement of support operations

Meeting Technical Services delivery demand with partners and internal skill-set

Monitoring customer project progress and ensure maximizing customer satisfaction though

Build knowledge bases and best practices across the board to ensure success of Technical Services delivery

Build customer account intelligence to ensure delivery excellence

Desired Profile:

Proven experience of hands-on managing delivery of an organization of 700+ FTE and or high business impact engagements of a similar size

Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization

Experience in delivering IT projects for customers in Medical Device industry

Experience in building and leading geographically distributed delivery teams.

Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable

Experience: 20+ years

Location: Bangalore



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