GIFT - Senior Associate – IT System Administratio

9 hours ago

Gandhinagar, India QNB Group Full time

Job Purpose Summary:

The incumbent will be supporting the Branch’s overall IT operations and system administration in coordination with the Head office overall direction and guidance.


Responsibilities

- Undertake the day to day operation of the mainframe/ mini-computer, in accordance with operating procedures and objectives.

- Provide inputs in the preparation of the budget to ensure that the branch is equipped with the necessary IT applications and equipment to support their operations.

- Provide inputs in creating and developing the Technology Key Risk indicators (KRIs) which shall be applicable within the branch to manage the bank’s exposure to IT related risks effectively.

- Ensure that activities comply with internal computer operations procedures.

- Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.

- Maintain a detailed knowledge of the relevant systems, and new systems as they are implemented.

- Provide support to users of the organisation’s software and hardware and recognise problems, researches and resolve them.

- Installation and loading of hardware and software; logs PC maintenance calls.

- Responsible for all computer networks within the branch organisation.

- Assist in the purchases all infrastructure equipment.

- Assist in the regulatory authority IT requirements.

- Ensure that network operates effectively and efficiently; liaise with contractors and suppliers ensuring that network is maintained.

- Monitor all aspects of system security based on bank security policy.

- Maintain the operational IT service to bank’s desktops, provide a responsive first line support function to answer queries and resolve problems that arise.

- Log all support requests received on the database and update the log details with actions taken as appropriate.

- Resolve faults and respond to requests for advice and assistance, as appropriate.

- Analyse, specify and plan the day to day changes required for the technical infrastructure.

- Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.

- Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions.

- Undertake the implementation and routine maintenance of the telecommunications systems within the division/ organisation.

- Undertake the implementation and maintenance of PC and host based operational systems within the organisation.

- Assist with the evaluation of the designs of new systems and their appropriateness or compatibility with other operational applications and or local regulatory requirement.

- Provide technical input in the implementation of new systems or with the enhancement of present systems, especially where changes to overnight processing or data interfaces are required.


Education/Experience Requirements:

- University graduate in Computer Science or related degree

- Minimum 3 years’ experience in systems operations/ data centre environments, preferable within banking platforms.

- Excellent oral and written communication skills

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