Vice President- Head of GIFT City Branch

Job Purpose and Summary:

The incumbent will manage the QNB GIFT City Branch in accordance with sound banking and business practices as well as with prudential policy and regulation.

Essential Duties & Responsibilities

Shareholder & Financial:

- Key contributor in strategic decision making and its subsequent implementation related to achievement of the business strategy and targets.

- Achieve budgetary targets set for the branch.

- Produce annual business plans and budgets for approval by Senior Management.

- Demonstrate clear understanding of the important factors behind the bank’s financial non-financial performance.

- Implements KPIS and best practices for the business

- Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimise costs, avoid wastes, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent and adheres to QNB policies. Delegate’s authority to the respective staff and monitor exercise of the same.

Customer (Internal & External):

- Maintain regular contact with the major clients of the country’s branch/ subsidiary.

- Ensure efficient day-to-day international operations of the assigned country by providing effective coordination for operational and IT support until resolution of such issues.

- Liaise with international entities, Head Office support units and vendors when necessary to ensure efficient international operations.

- Develop SLAs and performance standards for support functions at the overseas locations to ensure delivery of quality service to customers at such locations.

- To assist customers in all their queries on the Divisions products/tasks and seek solution to their requests

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.

- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.

- Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.

Internal (Processes, Products, Regulatory):

- Oversee all aspects of the Branch’s day to day activities – from a business, operational, control, people management perspective. This will entail using own judgment and take decisions as necessary to ensure smooth running of all transactions. The incumbent may delegate such powers as are specifically delegated to other members of the management team.

- Accountable for all Branch activities to the Board and senior management of the Group, as well as to the regulator.

- Ensure that all country businesses are properly staffed and managed in a thoroughly professional manner and take into consideration that all training and competence requirements are met.

- Ensure that all systems and procedures employed throughout the country businesses are adequate (state of the art, where possible) to protect the Group’s interest and to comply with best market practice.

- Apply personal credit judgment to all credit facilities extended by the country by signing off all credit applications produced by the Credit Marketing Group.

- Approve loans/ overdrafts and trade finance transactions in accordance with the country/ Branch Delegated Lending Authority.

- Approve Operating and Capital and within the specific authorities delegated

- Review all MIS and excess reports produced by the various business groups at different times and exercise discretion where appropriate.

- Keep senior management updated on Branch developments which could affect the country’s activities.

- Ensure that the country business maintains adequate liquidity at all times and complies with Central Bank guidelines in this respect.

- In conjunction with International Human Resources and Country HR, set HC policies, disciplinary and grievance procedures, remuneration levels, etc. for the assigned Branch.

- Supervise the completion of the annual performance appraisals of all country staff and complete the individual appraisals of the staff.

- Manage the overall country risk profiles and ensure all necessary measures are taken to minimize the Group’s risk position.

- Liaise with International Business Support for the timely resolution of support issues of the assigned country.

- Liaise with the respective compliance/ AML and internal audit personnel at the overseas locations and their respective Head Office counterparts for provision of guidance/ advice to the personnel working in such entities on compliance/ audit matters.

- Provide inputs to the International Business relating to issues that needed to be discussed during the Group Business Development, Group Infrastructure, and Group Human Capital committee meetings.

Legal, Regulatory and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the QNB Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- in accordance with the Branch Governance manual, contribute to and comply with the Branch’s Risk Framework, consider Risk Appetite and promote a positive Risk Culture:

- Understand and effectively perform your role under the Three Lines of Defence principle to identify, measure, monitor, manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training provided by the Bank and attain and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

Other:

- Ensuring high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality with regards to customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

- Maintains high professional standards to uphold QNBs reputation and to strengthen its market leadership position.

- All other ad hoc duties and/or activities related to QNB that management may request of the employee from time to time

Education/Experience Requirements:

- University graduate (Bachelor’s degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred

- Accomplished experience in coordinating the overseas operations, typically acquired through a minimum of 15-20 years of progressive experience in a medium to large-sized bank or a financial institution, of which 3 years in a leadership role/ capacity.

- MBA (preferred).

- Detailed knowledge of Local Markets

Required Special Skills:

- Be a seasoned banker with strong credit skills.

- Strong leadership and communication skills.

- Excellent oral and written communication skills in English

- Good decision making and problem solving skills.

- Assertive demeanour.

- Customer service oriented.

- Strong analytical capability.

- Good team management skills.

- Computer literate with a good knowledge of business software applications.

- Good adaptability to multinational environment, with wide exposure to various cultures and customs.