Genesys Solutions Engineer
3 months ago
The Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design and implementing the solution including detailed documentation, to meet those requirements in addition to consulting with customers on best practices.
Essential Functions
- Demonstrates product expertise specifically in Genesys Pure Cloud products, a Genesys Pure connect experience will be a plus.
- Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical consultant/engineer.
- Works in close connect with Project Manager in successfully delivering projects.
- Assesses complex situations to make appropriate recommendations.
- Prepares and/or reviews functional requirements documentation.
- Keeps apprised of new offerings and software updates from the manufacturer.
- to work within a team environment when needed.
- and conduct QAT, UAT etc.
Required technical Skills.
- Pure Cloud solution implementation / migration -Hands-on; Genesys Pure connect knowledge with be a plus.
- Pure cloud implementation/design and integrations with third party solutions like Salesforce, MS Teams
- of SIP and VoIP
- of networking
- Knowledge of HTTP requests, REST web services, API and JSON etc
- of network design and troubleshooting such as Wireshark
- Telephony & Hardware: Genesys Cloud Edge, AudioCodes
- verbal and written communications skills
- to manage multiple priorities through detail orientation and strong organizational/planning skills
- to work independently with minimal direction but resulting in a satisfied resolution for the client
Desired/Preferred Qualifications
- 4-year bachelor’s degree
- + years’ experience on Genesys Pure Cloud implementation and solution design
- cloud certifications – GCP, Architect, Scripting – preferred
-
Genesys Solutions Engineer
6 days ago
India C1 Global Innovation & Capability Center Full timeThe Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing,...
-
Genesys Solutions Engineer
3 months ago
india C1 Global Innovation & Capability Center Full timeThe Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing,...
-
Genesys Engage
4 weeks ago
India Servion Global Solutions Full timeTechnical skills in Genesys EngageGenesys SIP Genesys Multimedia (E-Mail, Chat) RoutingGenesys Inbound and Outbound implementationGenesys Voice Platform 8.xGenesys Routing Development (IRD & SCXML)Genesys Call Center Reporting (Infomart, Call Center Analyzer, GCXI)Genesys Interaction Recording & QMTroubleshooting Genesys solutions and production...
-
Genesys Engage
3 weeks ago
India Servion Global Solutions Full timeTechnical skills in Genesys Engage Genesys SIP Genesys Multimedia (E-Mail, Chat) Routing Genesys Inbound and Outbound implementation Genesys Voice Platform 8.x Genesys Routing Development (IRD & SCXML) Genesys Call Center Reporting (Infomart, Call Center Analyzer, GCXI) Genesys Interaction Recording & QM Troubleshooting Genesys solutions and production...
-
Trainee (Genesys)
3 months ago
India Miratech Full timeCompany Description Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...
-
Engineers/ Senior Engineers
3 months ago
india Technip Energies Full timeAbout Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...
-
Salesforce Developer
5 days ago
India Rrootshell Technologiiss Pvt Ltd Full time#Dear Associates, #Hope you are doing well & Safe! #Greetings from Rrootshell #We are HIRING & URGENT Requirement for #Salesforce Developer with Genesys Contact Center #This is for FULL -TIME role and Permanent Work From Opportunity in INDIA Only. Job Description: Salesforce Development: Design, develop, and maintain customized...
-
Solution Engineer
1 week ago
India Taglynk Full timeYears of experience: 3+yearsCandidate should be from SAAS Companies only with US market experience.Working hours - until 4AM in the morning.Roles and responsibility What you will be doing:As a Solution Engineer , you will play a crucial role in understanding customer requirements, architecting technical solutions, and ensuring successful implementation,...
-
Solution Engineer
7 days ago
India Taglynk Full timeYears of experience: 3+years Candidate should be from SAAS Companies only with US market experience. Working hours - until 4AM in the morning. Roles and responsibility What you will be doing: As a Solution Engineer , you will play a crucial role in understanding customer requirements, architecting technical solutions, and ensuring successful...
-
Cloud Solutions Engineer
6 days ago
India TESLA LIGHTS Full timeCompany Description Tesla Lights™ is a pioneering company in the field of the light industry. Our innovative business model aims to provide attractive and alluring lighting solutions that are both mind-blowing and ear-tickling. We strive to contribute to society by offering energy-efficient products that benefit both individuals and the country as a...
-
Cloud Solutions Engineer
4 weeks ago
India TESLA LIGHTS Full timeCompany Description Tesla Lights™ is a pioneering company in the field of the light industry. Our innovative business model aims to provide attractive and alluring lighting solutions that are both mind-blowing and ear-tickling. We strive to contribute to society by offering energy-efficient products that benefit both individuals and the country as a whole....
-
Cloud Solutions Engineer
3 weeks ago
India TESLA LIGHTS Full timeCompany Description Tesla Lights™ is a pioneering company in the field of the light industry. Our innovative business model aims to provide attractive and alluring lighting solutions that are both mind-blowing and ear-tickling. We strive to contribute to society by offering energy-efficient products that benefit both individuals and the country as a whole....
-
Solutions Engineer
4 months ago
India BigSpring Full timeBigSpring is an AI-powered revenue acceleration platform. Google, Pfizer, Cisco, HSBC, Tata Steel, Liberty Global use BigSpring to equip their ecosystem of teams and partners with the latest innovation to accelerate business growth. BigSpring’s AI engine deploys relevant campaigns with continuous practice and scoring. BigSpring continually maps best...
-
Solutions Engineer
4 months ago
India BigSpring Full timeBigSpring is an AI-powered revenue acceleration platform. Google, Pfizer, Cisco, HSBC, Tata Steel, Liberty Global use BigSpring to equip their ecosystem of teams and partners with the latest innovation to accelerate business growth. BigSpring’s AI engine deploys relevant campaigns with continuous practice and scoring. BigSpring continually maps best...
-
Siebel Cti
4 months ago
India SBCS India Full time8 to 10 years’ experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus. - Working under rapid timescales. - Deep Knowledge in Oracle BSS stack is required. - Excellent problem solving, interpersonal and communication skills. - Customer experience centred analysis - Innovative thinking for...
-
Solutions Engineer
4 weeks ago
India Hydrolix Full timeAt Hydrolix, we are revolutionizing the world of data management and analytics with an innovative cloud data platform purpose-built for petabyte-scale datasets. Hydrolix enables organizations to slash their data costs while simultaneously increasing their data retention. We are seeking a versatile Solutions Engineer to join our team. You will bring your...
-
Solutions Engineer
3 weeks ago
India Hydrolix Full timeAt Hydrolix , we are revolutionizing the world of data management and analytics with an innovative cloud data platform purpose-built for petabyte-scale datasets. Hydrolix enables organizations to slash their data costs while simultaneously increasing their data retention. We are seeking a versatile Solutions Engineer to join our team. You will bring your...
-
Technical Solutions Engineer
4 months ago
India RevX Full timeJob descriptionWe're looking for a motivated team player to join RevX as Technical Solution Engineer. This role serves as the main technical point of contact for RevX clients either directly or via our Sales, Account- and Campaign Management, Supply, and Creative teams. You will have the ability to guide/execute technical integrations, manage database...
-
Technical Solutions Engineer
4 months ago
India RevX Full timeJob description We're looking for a motivated team player to join RevX as Technical Solution Engineer. This role serves as the main technical point of contact for RevX clients either directly or via our Sales, Account- and Campaign Management, Supply, and Creative teams. You will have the ability to guide/execute technical integrations, manage database...
-
Prompt Engineer
3 weeks ago
India Valiance Solutions Full timeAbout Valiance Solutions: Valiance Solutions is a leading provider of AI-driven solutions, specializing in data engineering, cloud platforms, and generative AI. With a strong presence in the US and India, we are dedicated to delivering innovative solutions that transform industries. We are looking for a talented Prompt Engineer to join our team and...