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Store Manager
2 months ago
Job Title: Store Manager
Location: Bengaluru, M5 Electronic City Mall
Brand: Uni Seoul
Job Type: Full-time
Uni Seoul is a fast-growing lifestyle brand that blends the latest Korean trends with everyday living. With physical stores in major cities and an expanding presence in Tier 1 and Tier 2 markets, Uni Seoul delivers a wide range of products, from home décor to personal care, that cater to style-conscious individuals.
We are looking for an experienced and motivated Store Manager to oversee the daily operations of our Uni Seoul store in Bengaluru, M5 Electronic City Mall. The ideal candidate will have a passion for retail, customer service, and team leadership, with a deep understanding of retail management and the ability to drive sales, profitability, and operational excellence.
- Store Operations: Manage day-to-day operations, ensuring the store runs smoothly and efficiently.
- P&L Management: Take ownership of the store’s Profit & Loss (P&L), ensuring cost-effective operations, managing expenses, and optimizing profitability.
- Customer Experience: Deliver exceptional customer service, resolve customer complaints, and maintain high satisfaction levels.
- Sales Performance: Achieve sales targets, monitor KPIs, and implement strategies to improve store performance.
- Inventory Management: Oversee stock levels, manage product displays, and coordinate with the warehouse for timely replenishment.
- Team Leadership: Recruit, train, and manage a team of sales associates, ensuring consistent adherence to store policies and procedures.
- Visual Merchandising: Ensure the store is visually appealing, keeping product displays updated and aligned with brand standards.
- Store Maintenance: Maintain the cleanliness, organization, and safety of the store environment.
- Reporting: Prepare and present daily, weekly, and monthly sales and P&L reports to management.
- Cash Handling: Oversee POS transactions, handle cash management, and ensure proper accounting of daily revenue.
- Compliance: Ensure the store complies with health and safety regulations and company policies.
- Experience: 3-5 years of experience in retail management, preferably in lifestyle, home décor, or fashion brands.
- Education: Bachelor's degree in Business Administration, Retail Management, or related field (preferred).
- Leadership Skills: Proven ability to lead, motivate, and manage a team to achieve performance goals.
- Customer Focus: Strong commitment to delivering an excellent customer experience.
- Sales-Oriented: Results-driven with a track record of achieving and exceeding sales and profitability targets.
- P&L Experience: Demonstrated experience managing store profitability, cost controls, and budget allocations.
- Communication Skills: Excellent verbal and written communication skills in English.
- Problem-Solving: Ability to handle customer complaints and operational issues calmly and effectively.
- Tech-Savvy: Proficient with MS Office, retail management software, and POS systems.
- Attention to Detail: Strong organizational skills with attention to detail, particularly in inventory and store management.
- Competitive salary and performance-based incentives.
- Opportunity to grow within a fast-paced, innovative retail environment.
- A dynamic work culture that values creativity, teamwork, and leadership.