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Analyst - Business Operations

2 months ago

Bengaluru, India Razorpay Full time

Dear All,


Razorpay, Bengaluru is hiring for Analyst / Junior Analyst - Business Operations


The Role - As a Business Support Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay. The Junior / Analyst will work closely with Razorpay Xpayroll Merchants & help them with all queries related to product & process.


Roles and Responsibilities:

  1. Understand and respond to various queries raised by both internal and external stakeholders.
  2. Deliver against the set operational targets for assigned activities.
  3. Deliver strong working relationships with all the stakeholders, both external and internal.
  4. Ensuring adherence to a well-defined operational process set up for the assigned activities.


Mandatory Qualifications:

  1. Adhere to quality control discipline, procedures and checks at all times.
  2. 06 months - 2 years of experience in customer / chat / email support.
  3. Bachelor's Degree.
  4. Flexible to work in shifts and on weekends


Please Note: We are looking for an immediate joiner who has experience in dealing with Merchant / Chat support. Interested candidates can share their resumes to nidhi.chawda@razorpay.com with necessary details CTC, ECTC, Notice Period and Location.