Fulfillment Technician

2 months ago

Bengaluru, India Deluxe Full time

Candidates are required to work in rotational night shifts and its compulsory WFO.


Outcomes and Accomplishments

As a Digital Fulfilment Technician, you will:

• Ingest incoming Client assets by strictly following SOPs

• Package and QC assets prior delivery using NMS applications and players

• Monitor order creation on automated supply chain tools by client provided Avails

• Manual order creation or cloning of orders on automated supply chain tools based on the communication received from client on redelivery of assets.

• Monitor and trouble shoot order processing on automated supply chain tools through successful delivery.

• Communicating with respective units about project status, issues found, etc. Keep client posted on the status of orders and their completion.

• Must effectively analyse and communicate information to resolve issues and concerns as they arise.

• Connect with the client on following up with ETA of sources to be received as shows have strict launch times to go live on the website.

• Troubleshooting ability to get to the root cause when the order is stuck at processing stage using various home-grown tools and communicate with client to re-send the assets or metadata based on the findings.

• Raise tickets with the technical operations team to resolve platform related issues. Playback verification on the client portal before the launch and on website/App once the show goes live based on the launch date and time.

• Maintain a current and accurate understanding of all work in the pipeline.

• Send daily updates of work to the team.

• Communicate and interact effectively with the Client, Team Lead, Production Manager, onsite team, and associated departments regarding issues/status related to the project.


What You Bring:

  1. • ‘Client is king’ attitude while handling requests and working on titles.
  2. • Prior experience of working with Content QC, Metadata XML, Audio / Video Editing.
  3. • The capacity to handle a high number of files which require quick turnaround time towards resolution.
  4. • The ability to remain calm and deliver results under tight deadlines and high-pressure situations.
  5. • A high degree of commitment to work, and excellent ethics.
  6. • The ability to multi-task as needed in day-to-day business operations.
  7. • Good command of the English language, both written and spoken. Excellent Communication especially while replying to emails.
  8. • A willingness to work across shifts and work weeks.
  9. • Basic knowledge of Mac and PC navigation.
  10. • Good knowledge of Microsoft Office Applications such as Word, Excel, and Outlook.
  11. • Resilient, resourceful, optimistic, and energetic
  12. • Should be familiar working with Excel.
  13. • Demonstrating ethics and integrity.
  14. • Ensure continuous and effective collaboration with the Production teams to achieve department specific objectives consistent with the mission and vision of the organization
  15. • Confident manner and comfortable interacting with all levels of management, both domestic and international.
  16. • Ability to balance change and continuity – to continually strive to improve service and delivery to clients, to create a work environment that encourages quality and to maintain focus, intensity, and persistence, even under increasingly complex and demanding conditions.
  17. • Able to cope with multiple priorities which are often clashing with each other.
  18. • Familiarity with MS Office suite and collaboration software such as Zoom, Slack, etc.
  19. • Good problem-solving skills.


Benefits

• You will be part of a large international and culturally diverse team • You will have the opportunity to make an impact for the organization, and for the customers • You will have opportunities to further grow your skills and grow within the company • You will have the opportunity to expand your professional network

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