Program Manager

2 days ago

Jaipur, India TLC DigiTech Pvt. Ltd. Full time

Company Profile


TLC Digitech Pvt. Ltd. TLC is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.


Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.


Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store.


Company Website : www.tlcgroup.com www.hotelmemberships.com

(Positioned at site on client Luxury hotels)


Key Responsibilities:

  • Managing a team of 8 to 10 people in an outbound voice process for member acquisition. Responsible for recruiting, training, leading, coaching, and monitoring the performance of a Sales Team.
  • Managing in-hotel presence through Club Ambassadors for customer acquisition and engagement.
  • Generating relevant databases for acquisition from the hotels including reservations, walk-ins, salesteams etc.
  • Liasioning with hotel teams (clients) and working on agreed goals for membership enrolments and spends. Managing spends and costs to be aligned with budgeted plan and revenue.
  • Ensuring proper grooming standards are maintained at the Program. Managing TLC reputation on-site includingboth presentation and updated knowledge of membership performance.
  • Monitoring analytics on the App and strategizing to increase business. Monitoring sales from different channels and ensuring that all channels including digital, hotel leads, direct sales, telemarketing, lead nurturing, etc. are utilized.
  • Managing reporting and insights.
  • Working under company systems, processes, guidelines, and control process.
  • Ensuring confidentiality of all company information is maintained at all times.



Required Skills Set:


  • Candidate in the age bracket of 27 years to 40 years, preferably with domain experience of hotels, sales, and a digital bend of mind.
  • Smart, confident, presentable, having excellent communication skills in English and a pleasing personality.
  • Ability to interact and build a relationship with customers and hotel teams.
  • Good leadership and organizational skills.
  • Multi-tasking ability and flexibility to work odd hours on need basis.

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