State Manager
4 weeks ago
Job Description:
We are looking for a State RCU Manager to oversee and implement fraud control measures in line with organizational policies. The ideal candidate will be responsible for managing third-party agencies, monitoring verification processes, and ensuring compliance with internal guidelines.
Key Responsibilities:
- Ensure effective implementation of RCU processes and strategies within the assigned region.
- Identify, recommend, and empanel qualified third-party agencies with expertise in fraud detection and investigation.
- Monitor third-party agencies' verification of loan documents (pre and post disbursement) and sample verification processes.
- Track and manage vendor costs on a monthly basis, ensuring cost efficiency.
- Collaborate with internal teams and external regulatory bodies to take necessary actions against fraudulent activities and ensure case closure.
- Conduct field visits when required to support investigations.
- Manage agency relationships and ensure reporting within the set Turnaround Time (TAT).
- Provide fraud risk training to subordinates, ensuring they are well-equipped to detect and manage fraud.
- Oversee and execute mystery shopping and seeding activities in accordance with internal guidelines.
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