Store Manager
4 days ago
We are looking for Store Manager for Kerala Location
Locations: Kerala (Cochin & Trivandrum)
Roles & Responsibility :
Store Operations:
- Oversee all aspects of store operations, ensuring adherence to Standard Operating Procedures (SOPs).
- Maintain accurate reports to track progress and identify areas of improvement.
- Ensure the availability and proper planning of stock to meet customer demands.
Performance Management & Team Leadership:
- Lead, coach, and develop the store team to achieve performance objectives.
- Conduct team briefings, reviews, and ensure clear communication of goals and expectations.
- Handle escalations with urgency and professionalism.
- Foster a healthy and collaborative work environment while leading by example.
Customer Experience:
- Deliver the right mix of products and services to meet and exceed customer expectations.
- Possess excellent customer handling and communication skills to build long-term relationships.
Visual Merchandising:
- Ensure the store layout and displays are visually appealing and aligned with brand standards.
Market Intelligence:
- Gather timely and accurate market insights and trends to support business growth.
- Leverage market intelligence to refine product offerings and promotional strategies.
Audits & Compliance:
- Ensure strict adherence to store audits, quality checks, and timely deliveries.
Be a Role Model:
- Demonstrate attention to detail in all aspects of the business.
- Uphold and model company values and professional standards at all times.
Qualifications & Skills
Experience:
- Minimum 5 years in premium brand retail, upmarket stores, or as in luxury retail chains.
- Experience in electronics or a related field is highly desirable.
Skills & Competencies:
- Strong leadership and team management skills.
- Analytical mindset with effective problem-solving capabilities.
- Exceptional communication and interpersonal skills.
- Proficiency in managing escalations and maintaining customer satisfaction.
Technical Knowledge:
- Knowledge of stock planning, inventory management, and SOP adherence.
- Familiarity with retail POS systems and business reporting tools.
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