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Team Lead Supervisor

4 months ago

Coimbatore, India OpSec Security Full time

OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.


Position Summary & Objective

As a Team Lead/Supervisor, Brand Operations, you will work with the world’s largest and most well-known brands, leading a team of Brand Protection Analysts leveraging OpSec Security’s patented technology to identify instances of online brand abuse and remove infringing content. The Supervisor, Brand Operations has responsibility for the performance and direction of the Brand Analyst team, including achievement of customer and analyst level KPIs. This position requires being comfortable working in a fast paced environment, with a mindset ever focused on efficiencies, workflow improvements, & innovation to drive positive results for OpSec’s clients. Your work in this capacity is invaluable toward recapturing client profits, protecting brand identity, and stopping brand dilution.


Essential Functions Performed by the Position


· Drive team performance to meet client’s business priorities by implementing brand specific enforcement strategies to address the resulting online threat vector

· Recruit, train, develop and be accountable for the performance of a team of Brand Protection Analysts

· Ensure the timely completion and quality of deliverables to clients

· Act as an escalation point for all needs within Brand Analyst team, tactfully deescalating conflicts and providing best possible resolutions

· Identify and manage team performance to Key Performance Indicators (KPIs)

· Demonstrate strong creative problem-solving skills with a positive, action-oriented mindset

· Strong workflow expertise, identifying discrepancies & opportunities to drive efficiencies, and collaborate with all necessary parties to solve account-related problems

· Provide clear, professional, written and verbal communications to external clients, vendors, and other stakeholders

· Effective team performance management, holding regular team meetings & one-on-one discussions

· Providing constructive feedback on behavior and performance & resolving any issues

· Through mentoring, guide each Analyst toward their individual career development goals

· Collaborate with cross-functional teams to ensure client overall objectives are met

· Perform other duties as assigned.


Knowledge, Skills and Abilities

· Self-motivated with the ability to prioritize and meet deadlines

· Proficient in Microsoft Office; Mid to advanced level Microsoft Excel skills (including pivot tables/charts)

· Strong team leadership & motivation skills with the ability to drive project & customer priorities through team performance

· Attention to detail and strong sense of ownership for project and account outcomes

· Ability to identify and communicate trends through data and data-driven visuals

· Strong technical aptitude including ability to troubleshoot problems or streamline workflows as required

· Highest level of integrity and ability to handle sensitive/confidential information appropriately

· Inquisitive, learning mindset, and comfortable asking questions

· Self-motivated, flexible and able to adapt to client and organizational changes

· Attention to detail and strong sense of ownership for project and account outcomes


Required Education and Experience

· Excellent English skills, both verbal and written

· Bachelor’s degree or equivalent experience

· Minimum of two (2) years of supervisory experience or equivalent industry experience and leadership training

· Client management experience including use of CRM tool (Salesforce) preferred

· Familiarity with IP law, grey market issues, and/or internet technologies is a plus

· Fluency in foreign language(s) is a plus


OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.


It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.