Current jobs related to Lead- Process and capability - Hyderabad - airtel

  • Category Management Capability Lead

    4 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job SummaryAs a Category Management Capability Lead at PepsiCo, you will drive influential and productive conversations with global, regional leadership, and Global Customer Sr. executive to proactively plan, build consensus on Category Mgt strategy and manage a large team and capabilities to deliver the output. Key ResponsibilitiesLead team to deliver...

  • Category Management Capability Lead

    4 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job Title: Associate DirectorAs a key member of the PepsiCo team, we are seeking an experienced Associate Director to lead our Category Management Capability. This role will drive influential and productive conversations with global, regional leadership, and Global Customer Sr. executive to proactively plan, build consensus on Category Mgt strategy and...

  • Category Management Capability Lead

    3 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job SummaryAs a key member of the PepsiCo team, we are seeking a highly skilled and experienced Category Management Capability Lead to drive influential and productive conversations with global, regional leadership, and Global Customer Sr. executive to proactively plan, build consensus on Category Mgt strategy and manage a large team and capabilities to...

  • Category Management Capability Lead

    3 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job SummaryAs a Category Management Capability Lead at PepsiCo, you will drive influential and productive conversations with global, regional leadership, and Global Customer Sr. executive to proactively plan, build consensus on Category Mgt strategy and manage a large team and capabilities to deliver the output. Key ResponsibilitiesOwnership of all category...

  • Capability Manager

    4 weeks ago

    Hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM Capabilities Primary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectives Work with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionality ...

  • Capability manager

    3 weeks ago

    Hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM Capabilities Primary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectives Work with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionality ...

  • Capability Manager

    2 weeks ago

    Hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM CapabilitiesPrimary Responsibilities:Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectivesWork with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionalityCreate...

  • Capability Manager

    4 weeks ago

    hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM CapabilitiesPrimary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectivesWork with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionalityCreate...

  • Capability Manager

    1 week ago

    hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM CapabilitiesPrimary Responsibilities:Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectivesWork with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionalityCreate...

  • Capability Manager

    4 weeks ago

    Hyderabad, Telangana, India Programmers Full time

    Capability Manager Job DescriptionAt Programmers, we are seeking a skilled Capability Manager to join our team. As a key member of our organization, you will play a crucial role in defining and executing our digital experience capabilities.Key Responsibilities:Develop and manage the execution of our capability roadmap, ensuring alignment with our product...

  • Randstad Global Capability Center | Global HR Data

    16 minutes ago

    hyderabad, India Randstad Global Capability Center Full time

    Role: Global HR Data & Reporting Manager Location: Hyderabad Work Model: Hybrid We are looking for candidates within 45 days' notice period or less Randstad is recruiting for a Data Management & People Analytics Lead in our Global Capability Centre (GCC) who will be responsible for maintaining and developing the HR data and reporting requirements for the...

  • Capability Manager

    4 weeks ago

    hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM Capabilities Primary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectives Work with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionality...

  • Capability Manager

    4 weeks ago

    Hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM CapabilitiesPrimary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectivesWork with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionalityCreate...

  • Capability Manager

    4 weeks ago

    hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM CapabilitiesPrimary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectivesWork with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionalityCreate...

  • Capability Manager

    4 weeks ago

    Hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM Capabilities Primary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectives Work with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionality...

  • Capability Manager

    4 weeks ago

    Hyderabad, India Programmers.io Full time

    Role: Capability Manager, PBM CapabilitiesPrimary Responsibilities: Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectivesWork with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionalityCreate...

  • Capability Lead

    4 weeks ago

    Hyderabad, Telangana, India NTT Full time

    About the RoleWe are seeking a highly skilled and experienced Capability Lead to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for leading and managing the transformation and growth of our solutions practice across the assigned geography and portfolio.Key ResponsibilitiesContribute to the creation of the regional...

  • Capability Lead

    2 weeks ago

    Hyderabad, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Capability Lead

    1 month ago

    Hyderabad, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Capability Manager

    6 days ago

    Hyderabad, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

Lead- Process and capability

5 months ago

Hyderabad, India airtel Full time

Purpose of the Job


The role of Circle Process & Capability Lead is to Ensure excellent customer experience in the Circle- Installation for BB, DTH, Surveillance (One Airtel) through right process and people skills. With this view-

  1. Build right In home delivery process journeys
  2. Continuously drive process corrections, build digitization in coordination with product
  3. Design and deliver technology and soft skill capability programs


Lead the organization in adoption of new tools and practices bringing teams together to understand, document and simplify processes. Work closely with the circle teams on projects that enhance processes, improve reliability, increase simplicity, and enable growth. The role assumes Planning, monitoring & program level executive sponsorship responsibility and is empowered to establish and implement standards and practices to deliver best in class customer experience


Deliverables

Capability building

Improvement in quality of workmanship in the circle/Cluster by

Ø Execute training plan to build team capabilities to deliver One airtel Service agenda

Ø Execution of Product/Process/System/Soft skill training for Airtel In-house/off role teams, Strategic and Non-strategic partners as per the norms to ensure effective learning to all the role holders

Ø Working with leadership to ensure that Learning outcomes drive business Objectives

Ø Coordination with circle and central role holders for effective Learning solutions

Ø Develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures.

Process Excellence

Ø Ensure effective implementation of Delivery Process Journeys & SoP

Ø Recommend process improvement in line with Airtel strategy and close coordination with Customer call centers and CSD teams of Airtel to enhance customer experience

Ø Measure, analyse and evaluate existing processes, collect data to identify improvement opportunities, develop metrices with KPIs to measure Critical Success Factors

Ø Facilitate process improvement meetings and workshops, brainstorming sessions and various process improvement events.

Productivity enhancement

Ø Monitor and enhance service productivity measures by

Consultation around training implementation in line with driving productivity in the teams

Crafting productivity enhanced solutions / trainings

Digitization

Ø Look for opportunities for digitization in the processes.

Ø Coordinate with the circle and Central process and product team for building digitization in the processes


Qualification/ Experience-

  • MBA and/or B.E/B.Tech with 3-4 years of experience in Capability building for Service Org
  • Experience in process design and implementation a plus