Product Support Executive

4 weeks ago


Delhi, India Ingersoll Rand Full time

Designation: Product Support Executive

Qualification: Graduate/ Diploma in Engineering (Mechanical/Chemical/ Electrical)

Experience: 3 to 4 Years

Job Summary:

We are looking for an experienced and well-organized technical product support Executive to provide the necessary support (Technical) to the field sales team. Having the ability to contribute to a better working environment for yourself and your co-workers. This includes self-awareness, initiative, accountability, persistence, resilience, patience, and emotional regulation.

Role & Responsibilities:

  • Coordinate with sales team by managing filing important documents and communicating relevant information with the clients.
  • Handle the processing of all project orders with accuracy and timeliness.
  • Seeking approval of technical documents from clients.
  • Analyze data sheets of instruments like Electrical Motors, valves etc .
  • Responsible for post-order correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
  • Inform clients of unforeseen delays or problems.
  • Internal cordination with PPC, Purchase & Quality to get the needful during docs submission & approval process.
  • Identify technical shortcomings in purchase order if any and propose corrections.

Key Competencies:

  • Proven experience as a technical sales coordinator.
  • Excellent verbal and written communication skills.
  • Well-organized and responsible with an aptitude in problem-solving.
  • Proactive & self Initiator
  • A team member with high level of dedication.



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