Center Manager

4 weeks ago

Mumbai, India upGrad Full time

Role Summary -

● As the Centre Manager with a primary focus on sales, you will be responsible for driving revenue generation and achieving sales targets for student enrollments. You will lead a team of counselors and Business-to-Lead (BTL).

● Your goal will be to build a high-performance sales team, develop effective sales

● Strategies, and ensure consistent business growth.


Roles & Responsibilities -

● Lead and motivate the team of counselors and tele callers, setting clear sales targets and KPIs to achieve monthly, quarterly, and annual revenue goals.

● Develop and implement effective enrollment strategies to optimize lead conversion rates and achieve enrollment targets.

● Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team sales skills.

● Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency.

● Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention.

● Maximizing the conversion of leads into enrollments.

● Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales.

● Generate regular reports on sales performance, enrollment data, and other key metrics, providing insights to senior management for strategic decision-making.

● Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations. Mentor and teach the content to ensure that the learners are interview ready.

● Understand the subject and develop courses to help learners meet high standards.

● Understand the content development process; work with educational content across all levels.

● Work closely with senior faculty, freelancers and global industry leaders.


Skills Required -

Graduates/Post-Graduates with:

● Proven experience (at least 5-6 years) in sales management, preferably in the education or related industry.

● Strong sales leadership skills, with a track record of achieving and exceeding sales targets.

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