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Customer Relations Manager

4 months ago

Bengaluru, India Lightbucket Productions - Wedding Photographer Bangalore Full time

Customer Relationship Manager


Job Description:


Lightbucket Productions is a renowned wedding photography and videography company, specializing in capturing beautiful moments and creating lifelong memories. We are currently seeking a talented and passionate CRM Specialist to join our dynamic team. If you have a keen interest in weddings, enjoy interacting with couples, excel at planning and coordinating events, and have a knack for building and maintaining strong relationships, this is the perfect role for you


Responsibilities:


- Serve as the primary point of contact for prospective and existing clients, establishing and nurturing strong relationships throughout their wedding planning journey.


- Communicate with couples, understanding their unique vision, preferences, and requirements to ensure a seamless and memorable experience.


- Collaborate with our team of talented photographers, videographers, and other professionals to coordinate wedding day logistics, ensuring smooth operations and capturing the essence of each couple's love story.


- Provide excellent customer service, promptly addressing inquiries, concerns, and feedback from clients to ensure their satisfaction.


- Assist with planning and organizing various wedding-related events, including consultations, pre-wedding shoots, and post-wedding reviews.


- Collaborate with the marketing team to develop and implement targeted campaigns, promotions, and loyalty programs to nurture client relationships and drive customer retention.


Qualifications:


- Passion for weddings and a genuine interest in the emotions and experiences associated with this special occasion.


- Strong communication skills, both written and verbal, with the ability to connect and engage with diverse couples and team members.


- Excellent organizational and multitasking abilities, with a keen eye for detail and the ability to manage multiple projects simultaneously.


- Proactive and solution-oriented mindset, able to anticipate needs, identify potential issues, and implement effective solutions.


- Exceptional interpersonal skills, with the ability to build rapport, resolve conflicts, and maintain professional relationships.


We offer:


- Competitive salary and benefits package, considered the best in the industry.

- Exciting opportunities for career growth and development within a rapidly expanding company.

- The chance to be part of a creative and passionate team, dedicated to capturing and preserving the most cherished moments in people's lives.

- A supportive and collaborative work environment, where your ideas and contributions are valued.


If you are enthusiastic, detail-oriented, and eager to help couples plan their dream weddings while fostering strong relationships within a dynamic team, we would love to hear from you. Apply now and embark on an exciting journey with Lightbucket Productions.


Please submit your resume, along with a cover letter highlighting your passion for weddings and your relevant experiences, to info@lightbucketproductions.com