Telecaller cum customer support

2 days ago


Chandigarh, India Marvel Fincorp Full time
Job Title**: Telecaller cum Customer Support Executive
**Location**: Chandigarh
**Company**: Marvel Fincorp

**Job Summary**:
Marvel Fincorp is seeking a dynamic and customer-oriented Telecaller cum Customer Support Executive to join our team at our Chandigarh office. The ideal candidate will have excellent communication skills in English, strong sales acumen, and a passion for customer service. You will be responsible for handling customer queries, generating leads, and closing sales opportunities while maintaining positive client relationships.

**Key Responsibilities**:
- Handle inbound and outbound calls in a professional manner to resolve customer queries and provide product information.
- Reach out to potential clients via phone to introduce Marvel Fincorp's products and services, including financial products and loans.
- Generate leads and follow up on sales prospects to meet individual and team targets.
- Provide exceptional customer service and maintain client satisfaction.
- Address customer concerns, and escalate complex issues to relevant departments when needed.
- Maintain accurate records of all communications, sales leads, and customer interactions.
- Collaborate with sales and marketing teams to strategize on improving conversion rates and enhancing customer experience.

**Requirements**:
- Proven experience in telecalling, sales, or customer support roles.
- Excellent communication skills in English (spoken and written).
- Strong interpersonal skills with the ability to build rapport and handle customer queries effectively.
- Ability to handle pressure and meet sales targets.
- Basic computer knowledge (MS Office, CRM systems).
- Positive attitude and a customer-first approach.

**Educational Qualifications**:
- Minimum qualification: Graduate in any discipline.
- Previous experience in a similar industry (financial services or banking) is a plus.

**Salary**: Competitive, based on experience.
**Job Type**: Full-time

Interested Candidates please share your cv at careers@marvelfincorp.in

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