Customer Service Manager
2 weeks ago
Job Description (Japan Desk - Associate). Japanese citizens only apply. LocationNew Delhi, India (Aerocity Office)Position SummaryAs part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.Key ResponsibilitiesClient Relationship ManagementRegular follow-up with existing Japanese clients and identifying their business needsSupport for mobility-related clients (vehicle leasing, fleet management)Transaction SupportAssist in preparing quotations, contracts, and internal approval documentsMonitor deal progress, verify terms, and support executionInternal & External CoordinationLiaise with local sales teams (via email and meetings)Coordinate with external partners (dealers, insurance companies, etc.)Operations & ComplianceManage client informationUpdate CRM data and prepare monthly reportsMarketing SupportPrepare client-facing materials (Japanese & English)Assist in organizing seminars and eventsQualificationsRequiredMinimum 3 years of work experience in JapanProfessional Japanese, business-level English (reading, writing, conversation)Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)Experience in client-facing roles (sales support, customer service, etc.)No prior financial knowledge requiredPreferredBasic financial knowledge (understanding of leasing/loan structures)Knowledge of mobility-related businesses (automotive, fleet management)Overseas work experience, strong cross-cultural communication skills (India experience is a plus)Desired AttributesStrong customer orientation and excellent communication skillsAbility to handle complex tasks efficientlyTeam player with the ability to follow instructions accuratelyEagerness to learn new knowledge and skillsKey Performance Indicators (KPIs)Number of client visits and new client approachesNumber of quotations/contracts supported, reduction in deal lead timeCustomer satisfaction score, number of cross-sell proposalsEmployment TermsWorking Hours: WeekdaysSalary: Based on experience and skillsBenefits: As per HR policy (including VISA support and company-provided transportation)Interested candidates can connect with me at https://www.linkedin.com/in/amit-mukherjee-head-talent-acquisition-professional/ or can apply here.
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Customer Service Manager
2 weeks ago
New Delhi, India HealthFab Full timeCompany DescriptionHealthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
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Customer Service Manager
2 weeks ago
New Delhi, India HealthFab Full timeCompany Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship...
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Customer Service Operations Manager
2 weeks ago
New Delhi, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
3 weeks ago
New Delhi, India IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Manager
1 hour ago
Delhi, NCR, New Delhi, India Entab Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionInviting dynamic and experienced Customer Service Manager to be part of our team at Entab Infotech Pvt. Ltd.We are looking for an experienced relationship client growth partner, who is passionate about enhancing our customer experience and dedicated to fostering a positive customer experience. If you are an empathetic individual, willing to...
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Customer Service Manager
2 weeks ago
new delhi, India Acro HR Solutions Full timeJob Description (Japan Desk - Associate). Japanese citizens only apply. Location New Delhi, India (Aerocity Office) Position Summary As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing...
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Customer Service Manager
1 week ago
New Delhi, India Acro HR Solutions Full timeJob Description (Japan Desk - Associate). Japanese citizens only apply. Location New Delhi, India (Aerocity Office) Position Summary As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing...
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Customer Service Manager
2 weeks ago
New Delhi, India Acro HR Solutions Full timeJob Description (Japan Desk - Associate). Japanese citizens only apply. Location New Delhi, India (Aerocity Office) Position Summary As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing...
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Customer Service Manager
2 weeks ago
New Delhi, India Acro HR Solutions Full timeJob Description (Japan Desk - Associate). Japanese citizens only apply. Location New Delhi, India (Aerocity Office) Position Summary As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing...
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Customer Service Manager
1 week ago
New Delhi, India Acro HR Solutions Full timeJob Description (Japan Desk - Associate). Japanese citizens only apply.Location New Delhi, India (Aerocity Office)Position Summary As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing...
