Manager - Marketplace

3 weeks ago

Gurugram, India Indifi Full time

Role: The person will be responsible for managing relationships with multiple Lenders on the marketplace. Will be involved in increasing business volumes with external lenders on the marketplace and coordinating end to end on areas like finance, collections, customer service etc.


Responsibilities :


Managing external lender disbursements and increasing volumes on each lender on the marketplace

Tracking the approval/disbursement TATs on the marketplace in accordance with the agreed timelines.

Responsible for managing end to end process of lead assignment, approval, disbursal and post sanction follow up with respect to each lender partner.

Responsible for maintenance of monthly Revenue MIS for each lender partner

Responsible for coordinating with internal stakeholders like Finance, Credit, Collections, Customer Service, Technology to administer lender related tasks

Determine performance benchmarks and identify course of action in case of breach.

Automate Credit Policies to ensure no/minimal manual Intervention in assessing the creditworthiness

Monitor the delinquent accounts to ensure the achievement of company standards/benchmark of the delinquency.

Identifying technological solutions to improve existing processes and overall portfolio management functions


Key Relationships :


Working with Credit and Operations team to manage lead flow in approval and disbursement stage

Working with Finance team for monthly MIS and subsequent reconciliations

Working on standardization of policies and processes

Working with Collections team to coordinate on non-paying borrower resolutions

Working with Customer Service team to administer fast and efficient resolutions for borrower queries from lenders

Working with Technology team to implement process improvements

Interact with Lenders and other external parties whenever required.


Essential :

3-5 years of relevant experience in Project management / Multi Stakeholder Management

Experience in financial services industry

Stakeholder Management (Internal and External Parties)

Good grip on Excel

Commercial Orientation / Good in building relationships

Influencing and negotiation skills

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