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Head – Customer Success Operations
2 months ago
We are seeking a talented leader to lead Customer Success & Services Operations to join our team. In this pivotal role, you'll be at the forefront of driving operational excellence, inspiring a large team, and enhancing the customer experience across our markets. You will also be a key player in driving operational excellence and seamless transformations across the organization.
Some of the key responsibilities will include:
- Lead and manage the day-to-day operations of our customer operations, fostering a culture of continuous improvement and strong professional teamwork.
- Create and implement strategic initiatives to improve operational effectiveness and customer satisfaction across the department.
- Oversee the recruitment, training, and development of large team, ensuring they are equipped to deliver exceptional service.
- Build and maintain strong relationships with internal and external stakeholders to support operational objectives.
- Ensure compliance with regulatory requirements and company policies by effectively monitoring and managing operational risks.
- Analyze and report on team performance, providing actionable insights and recommendations.
To be eligible for this role you will require:
- 15+ years of managing large scale Customer Success Operations, processes, and systems.
- Strong leadership skills with a successful track record of managing large teams
- Excellent understanding of customer service principles and practices
- Exceptional communication and interpersonal skills.
- Ability to manage pressure, stabilize the process, improvisations, work on new developments which can add value to the team and open to challenges.
- Strong inter-personal skills and evidence of working across teams and geographies to produce timely and accurate output.
Please contact Punit Somaiya or email your cv directly in word format to punit@theedgepartnership.com
Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.
