Forecasting Analyst

3 months ago

Pune, India Aptino, Inc. Full time

Position: Forecasting Analyst

Location: Pune, MH or Gurgaon, HR (Work from office)

Duration: Fulltime


Role and Key Responsibilities

  • Responsible for adjustments of the outcome of the promotional predictive model based on data analytics using Simple linear regression/ Multiple linear regression/Trend/ Forecast Triple Smoothing/ Weighted moving averages.
  • Responsible for KPI’s as Forecast Accuracy, Forecast Bias, exceptions and outliers
  • Integrate top-down forecast in bottom-up
  • Manage volume exception driven by sales input in overall volume forecast
  • Translate the innovation and relaunches forecast for the full horizon (0-18 months) in Unilever’s planning tools.
  • Manage Assumptions, Risks and Opportunities & translate to volume impact
  • Actively contribute to the improvement roadmap – both in execution as well as in proactively propose potential opportunities.
  • Analyze datasets and the outcome of our predictive model
  • Maintain and analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.
  • Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.
  • Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.
  • Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.


Required Experience & Knowledge

  • Graduate with contact center experience and good communication skills.
  • Workforce Management (WFM) experience with 3+ years in Forecasting.
  • Experience using all of the following forecasting methods: using Simple linear regression, Multiple linear regression, Trend, Forecast Triple Smoothing, and Weighted moving averages
  • Experience doing manual forecasting using Excel.
  • Knowledge of Contact Center methodologies and operational principles
  • Knowledge of WFM Tools (i.e. NICE WFM/Verint/Aspect/Salesforce).
  • Bachelor's degree in related field from a four-year college or university program.
  • Basic knowledge of the call center industry.
  • Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
  • Knowledge of ACD and Call Center Workforce applications - preferred.
  • Proficient in Microsoft Office.

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