Senior Business Analyst

1 month ago

Bengaluru, India Synechron Full time

Sr. Business Analyst is accountable for maximizing the value of the product resulting from the work of the Scrum Team by taking complete ownership of the Product and its delivery, as per the product scope owned by the squad PO is a virtual leader of the squad and is product’s representative outside the squad for all functional, technical, operational as well as financial matters


8+ years of regional banking industry experience with specialization in Cash Management products.


Business Analysts are responsible for delivery of new products and services via agile delivery squads for TBS (web, mobile, Host to Host and API Banking)

Ensure that new products / features which have potential use cases for other entities (EI and International), are made available at an enterprise level based on demand and relevance.

Ensure that all new (Business Requirement Document) BRDs are reviewed and accepted by all stakeholders

Review, prioritize and publish the channel backlog at regular intervals

Help the Sr. Product Owner in epic/feature prioritization and customer Usability Testing workshops

Ensure that our test case repositories are constantly updated and include scenarios relevant to real business situations.

Leverage automated testing tools and scripts to optimize testing efficiency

Help the Sr. product Owner to build the product release plan.

Conduct comprehensive production sanity involving pilot clients prior to launch

Conflict Management and Issue Resolution within various Product Squads internally and Externally

Conduct periodic trainings and product familiarization sessions.

Owning Product Technical Support including Incidents, Problem Tickets and customer queries/complains

TBS Channel – Web, Mobile, H2H & API Banking:.

Proven expertise in managing the TBS internet, mobile & API channels.

Well versed in Channel onboarding process across business banking and corporate segments.

Working knowledge on any one of the TBS channels like iGTB, TCS-BANCS, iCashpro+ etc.

Working knowledge in setting up of Corporate Profiles, User Management, Authorization matrix, Payment Rules, Day-0 maintenance etc.

Working knowledge on Migration of customers to new corporate banking channel.

Working Knowledge on API Banking channel, should have detailed understanding on API payloads and setup on API Banking channel.




Payments Domain.

Proven experience in end-to-end processing (outward and inward) of electronic payments (domestic and international) across various country/region specific payment schemes – (preferred: UAE, KSA, Egypt, India & UK).

Proven product experience on the below processing components

Payment Initiation Channel - Internet, Mobile, API, Host-to-Host

Payment Processing - Pre-processor HUB, Payment Engine / Gateway

Working knowledge of industry standard payment file / message formats

SWIFT MT - 1xx, 2xx, 9xx

ISO20022 / SWIFT MX - pain.xxx, pacs.xxx, camt.xxx, remt.xxx

Payment rail specific clearing formats

SARIE, SADAD, ACH, RTGS, NEFT, IMPS etc.

Familiarity with Payments Industry Regulations. PCI-DSS, UAE/KSA Central Bank Regulations.

Proven working knowledge on Collection systems

Cheque Clearing Systems (Onus, Offus, PDC, etc)

Virtual Account - Detailed Understanding on VA Setup, maintenance, Payments – Channel and API.

Product Backlog Management

Facilitate the Sr. product Owner in Developing and explicitly communicating the Product Goal

Creating clear, precise and well-articulated value driven backlog by describing items as Epics/Features/User Stories Acceptance Criteria

Ensuring that Product Backlog is transparent, visible and understood by all relevant stakeholders

Keeping adequate work for the team by having a refined backlog of T+ 2 Sprints (where T is current sprint)

Product Release Backlog

Facilitate Sr. product Owner in Creation of Release Backlog based to clearly define which feature is intended to be released when

Creating the customer feedback loop to incorporate voice of customer

Product Delivery

Joint Accountable along with the Sr. product Owner for end-to-end product delivery as per committed timelines/sizing as much as possible

Responsible to conduct Refinement and Planning sessions

Work with the Scrum Masters to identify the in efficiencies and impediments to improve team’s efficiency overall

Provide support and required inputs to the team as needed in order to deliver the respective feature

Ensuring right and efficient solution is being designed by Solution Architects to fulfill customers’ expectations

Stakeholder Management

Responsible for Stakeholder identification and management for the product.

Facilitate Sr. Product Owner to conduct Feature Prioritization Sessions to seek Stakeholders Alignment

Responsible to establish and maintain critical communication channels to keep Stakeholders informed

Responsible to Conduct Product Demo sessions to seek stakeholder feedback

Facilitate Sr. product Owner to track all production issues related to account information and payment services across Corporate Channels and core platforms (Finacle, Payment Hub, BPM, Express Clear, SWIFT, FTS etc.

Based on the severity and ageing of the issue, liaise with the respective platform owners for prioritization, escalation and closure

Ability to translate business discussions for technical teams and likewise, technical discussions for business stakeholders

Strong stakeholder management skills

Good interpersonal & communication skills with good spoken English

Work closely with relationship and coverage teams.

Ability to think broadly and have a holistic approach

Clear communication and articulation skills

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