Walk-In Drive

4 weeks ago

Gurugram, India Alight Solutions Full time

About the job


Alight Solutions || Claims Operations Process || Analyst : Exp : 5- 8 yrs II Gurugram


Walk-In Drive

Date : Wednesday , 16th Oct '24

Time : 11.00 AM - 4.00 PM

Venue : Alight Services India Pvt. Ltd,10th Floor, DLF Cyber Greens, Building 7A & 7 B, Tower D & E, Gurgaon 122002. Near DLF Phase 3 Metro station.


Pls carry an ID proof (Security check) and hard copy of your resume. Entry will not be allowed else.


Candidates who meet the following criteria will only be considered for this Walk-in

  • Claims Process experience is mandatory. Excellent Communication skills.
  • Immediate Joiners - 15 days notice period
  • Exp in Claims process with International Process in Backend/Non Voice/Blended or Voice.
  • Candidates with exp in Leave of absence process (US) with understanding of disability claims etc. will be preferred.
  • Willing to work 5 days from office. Flexible on shift timings
  • Pls do not attend incase you have attended interview in last 1 month for same role
  • Candidate should be in hiring zone.
  • Last entry - 4.00 pm


Job Description


Job Title : Analyst - Claims Ops

Location : Gurugram

Shift Timing : Day shift (should be flexible on night shift hours if required)

5 Days work from office


Overall Summary

Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.


Key Responsibilities:-

  • Maintain and consolidates documentation of SOPs/Operating Instructions
  • Detail and accuracy in all manual processes and reporting.
  • Participation in training sessions, presentations and meetings
  • Ensure service accuracy through compliance, PG and SLAs.
  • Ability to navigate, research, and utilize processing guidelines
  • Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place.
  • Ongoing client delivery of quality service /audits & First level quality check
  • Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements.
  • Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
  • Occasional extended work hours/weekends to meet deadlines
  • Should be cross trained can support Peak (Cross client & group contributions)


Eligibility to apply -

  • Bachelors degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
  • 5 - 8 years of work experience.
  • Excellent verbal and written communication skills.
  • Can work evening/night shifts as per business requirement
  • Basic computer knowledge (MS-Office, Excel)
  • Good analytical skills & attention to detail.


For any queries, you can reach out at ankita.suniltiwari@alight.com or nidhi.negidixit@alight.com


You can also share your CV in advance if you meet the above criteria with Subject Line - "Claims Ops Drive " and following details -

Current CTC & Expected CTC :

Notice Period:

Location :

Willing to work 5 days wfo :

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