Manager - Operations (Back office)

3 days ago

Greater Bengaluru Area, India Empower Full time

Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role of Assistant Manager. Successful candidates will learn more about the specific opportunity during the interview process.


About Candalife: We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us.


Duties / Responsibilities / Essential Functions:

• Managing a team of 15 to 20 FTE’s Associates/Team members.

• Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities.

• Lead and coordinate the team to achieve short- and long-term goals, both at individual as well as at team level.

• Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives.

• Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization.

• Timely escalation for any delay or issue.

• Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures)

• Initiate and monitor special projects as needed.

• Participating in the North American leadership calls when need.

• Create and update procedures and checklists.

• Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members.

• Anticipate and resolve issues before they adversely affect projects and/or relationships Conflict Management Adaptable to Change:

• Effectively copes with change; learns quickly when facing problems; remains open-minded.


Functional & Technical Expertise:

• Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes.

• Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions. Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem.

• Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action.

• Effective Communication: Ability to communicate at all levels as well as possess good presentation skills.


Education & Qualification:

• Degree from recognized university.

• Excellent problem solving, analytical and verbal/written communication skills Overall 7-10 years’ experience in Defined Contribution with 4+ years in Transaction Ops.

• Degree from recognized university Intermediate Excel and basic knowledge of MS Access.

• Flexible to work in US shifts.


This job description is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

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