Senior Service Delivery Manager
5 days ago
We are looking for Services Delivery Manager
Duration: Permanent-Fulltime
Job Description:
Position Overview: We are seeking an experienced IT Services Delivery Manager with expertise in the travel domain to join our dynamic team. As the Delivery Manager, you will be responsible for overseeing and managing the successful delivery of IT services and solutions to our clients in the travel industry. Your strong background in IT services, coupled with your in-depth knowledge of the travel domain, will be instrumental in ensuring efficient project execution and exceptional customer satisfaction.
Responsibilities:
- Lead and manage the end-to-end delivery of IT services and solutions for our clients in the travel industry.
- Collaborate closely with cross-functional teams, including development, infrastructure, cybersecurity, and project management, to ensure smooth project execution and timely delivery.
- Define project scopes, goals, and deliverables in collaboration with clients, ensuring alignment with their business objectives and IT requirements.
- Develop and maintain strong relationships with key stakeholders, including clients, vendors, and partners, to effectively manage expectations and ensure client satisfaction.
- Monitor project timelines, budgets, and resources, proactively identifying and mitigating any risks or issues that may impact project delivery.
- Provide guidance and support to project teams, ensuring adherence to IT service management methodologies, best practices, and quality standards.
- Conduct regular project status meetings and reports, communicating progress, milestones, and challenges to internal and external stakeholders.
- Stay up to date with industry trends, emerging technologies, and regulatory requirements in the travel domain, and apply this knowledge to drive innovation and continuous improvement in IT services.
- Collaborate with the sales and business development teams to identify opportunities for IT service enhancements and expansion within the travel industry.
- Foster a collaborative and high-performance work environment, motivating and mentoring team members to achieve their full potential.
Requirements:
- Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Engineering.
- Proven mini. 12 years experience as an IT Services Delivery Manager, Project Manager, or similar role in the IT Service Industry.
- Strong knowledge and understanding of IT services and technologies, with a focus on areas such as infrastructure management, application development, cybersecurity, cloud computing, and data management.
- Demonstrated success in managing and delivering complex IT projects within budget and on schedule.
- Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and manage client relationships.
- Proficiency in IT service management methodologies (e.g., ITIL) and project management methodologies, with certification (e.g., PMP, ITIL) being a plus.
- Solid problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
- Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.
- Familiarity with the unique IT challenges and requirements within the travel industry, including reservation systems, booking platforms, data privacy, and compliance.
- Availability to travel occasionally for client meetings and project-related activities.
If you are a results-driven IT professional with a passion for the travel industry and a proven track record in delivering exceptional IT services, we would love to hear from you. Join our team and contribute to the success of our clients in the travel domain by providing innovative and reliable IT solutions and services
About Organization - IGT Solutions Pvt Ltd
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA, with 20000+ CX and Technology experts from 35+ nationalities.
IGT's Data & Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality, while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services & consulting, encompassing analytics; automation; digital engineering; delivery management; cloud & DevOps practices. These are backed by robust state of the art AI/ML associated software products. We work with leading global enterprise customers to improve between business & technology by enabling rapid business value realization leveraging Digital Technologies.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Please share your resume at geeta.harchandani@igtsolutions.com
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