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Assistant Manager-IMS

2 months ago

Faridabad, India SYSTRA Full time

The ideal candidate will be responsible for documenting and reporting service quality levels. Assisting in implementing standards for inspection.



Job Profile


  • Responsible for completing all tasks assigned by the supervisor, assisting with projects, conducting research, and writing reports.
  • You should be able to follow instructions, but also take initiative and come up with original ideas.
  • Understanding project requirements and completing all duties assigned by the Supervisor.
  • Assist with designing and updating training materials/job aids/QA program.
  • Complete all necessary preparation and documentation participate in recruitment/hiring/interview process.
  • Participate in progressive disciplinary process.
  • Reviews quality assurance standards, studies existing policies and procedures, to evaluate effectiveness of quality assurance program by conducting periodic audits.
  • Responsible for updating and assuring document accuracy and control for QA departments.
  • Learn and be functional in all QA/Training positions as a backup.
  • Participate in designing the call monitoring formats and suitable quality standards.
  • Provide trend data to the management team.
  • Assist in internal & external audits and maintaining Quality related certification.
  • Perfom other assigned duties as necessary.
  • To ensure compliance of the Systra Group policies, particularly on ethics, safety and adherence to Company ISO 9001 and 14001 Standards.


Qualifications


  • BE (Civil/Mech) will be preferred.
  • Minimum 2-5 years of industry experience preferably in Infrastructure.
  • ISO Certification will be an added advantage.


Key Qualities and soft skills


  • Able to work in multi-disciplinary and geographically diverse environment.
  • Should be a team player with good team building and leading skills.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Excellent communication and collaboration skills to work effectively with multidisciplinary teams.

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