Director of Client Relations

2 weeks ago

Gurugram, India Expand My Business Full time

Who We Are

Expand My Business (EMB) is Asia’s largest B2B managed marketplace for digital services, serving clients globally across three core categories: IT Development, Marketing, and Resource Augmentation.

We are backed by top global investors including Alphawave Global, DST Global, Chiratae, and Tanglin and we raised $17Mn as part of series A.

We are the one-stop solution for businesses aiming to transform and expand digitally. Our platform is designed to facilitate service discovery, assist end users in making informed decisions, and bridge the gap between project execution and timely delivery. EMB provides a reliable safety net for businesses struggling to find trustworthy agencies.


Job Overview

As part of our expansion, our RA vertical, initially led by interns, has achieved an ARR of approximately ~$1 million. We are now seeking to partner with an experienced leader to bring strategic insight and expertise to scale this vertical to an ARR of $6 million.

The ideal candidate will have deep knowledge of the staffing industry and strong connections at the CXO level. You will be responsible for overseeing the entire client onboarding process, from demand generation to closing client requirements.

As Business Head of RA, you will wear multiple hats and be tasked with making this vertical the most profitable at EMB. This role promises to be the most challenging yet exciting journey you'll ever take. You will be working with passionate individuals who are determined to make a global impact and are ready to do whatever it takes.

If you are ready to make a significant impact and lead our RA vertical to new heights. Join us on this incredible journey


Responsibilities:

  • Top Line Growth: Develop and execute strategies to drive revenue growth, with a primary focus on elevating a business to a 50 crore GMV through resource augmentation services.
  • Demand Generation: Implement lead generation strategies leveraging various channels to identify and qualify sales opportunities.
  • Client Acquisition and Management: Build and maintain strong relationships with clients, understanding their business needs, and providing tailored staffing solutions to meet their requirements.
  • Market Analysis & Strategy: Develop and implement strategies to capitalize on market dynamics and maximize revenue potential.
  • Team Collaboration: Collaborate closely with internal teams including marketing, operations, and recruitment to ensure alignment of sales efforts with organizational goals and objectives and seamless execution of client onboarding.
  • Opportunity Identification: Develop and maintain a robust pipeline of potential clients, tracking progress and optimizing strategies to maximize conversion rates and also
  • oversee the pool of resources.


WHO YOU ARE

  • Strong leadership skills with the ability to inspire and motivate teams to achieve exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients at all levels.
  • Strategic thinker with a results-oriented mindset and the ability to drive initiatives forward in a fast-paced environment.
  • Demonstrated ability to analyze data, identify trends, and make informed decisions to optimize processes and drive business growth.
  • Proven ability to multitask, prioritize responsibilities, and meet deadlines in a dynamic and demanding environment
  • Strong understanding of sales processes and methodologies, with experience in driving revenue growth and exceeding targets.


Preferred Professional Experience


  • Bachelor's degree in Business Administration, B.Tech or related field.
  • Proven track record of minimum 8 years in business development, sales, or account management, preferably in the staffing or resource augmentation industry.


What you can expect

  • A dynamic and collaborative work culture with great ownership opportunities.
  • A robust ecosystem with cross-industry work possibilities.
  • An environment driven by the “doer” mindset and high performance.
  • Working with some of the most innovative and successful individuals across sectors.
  • Interacting and working closely with a diverse and experienced leadership team.
  • Collaborating with global entities to offer time and cost-efficient solutions.


Life At Expand My Business

We constantly enforce a positive work environment that encourage you to go one step further than what you are. At EMB, we look at the bigger picture and find the best possible solution to any challenge while at the same time focusing on the finest of details to take this rocketship

upwards and onwards

When you join EMB, you become a part of a multidisciplinary workforce that is enthusiastic about

problem-solving via technology, strategy, design, and industry-wise expertise. We are a group of collaborative and passionate individuals committed to empowering companies all around the globe.

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