Chapter Operations Analyst

16 hours ago


India Project Management Institute Full time

How You’ll Make a Difference

You will provide operational support to handle the increasing demands of chapter activities, following a significant rise in chapter memberships. Playing a key role in monitoring chapter performance, coordinating initiatives, optimizing the use of PMI-provided tools and resources, and serving as a communication bridge between chapters and PMI’s global teams.


What You’ll Bring to the Role

  • Bachelor’s degree in business or other related field preferred. Equivalent experience may be considered.
  • 1-3 years experience administering processes for dispersed geographic groups and governing documents.
  • General knowledge of association laws and general practices (Anti-Trust, UBIT Tax, Non-Profit Classifications) preferred.
  • Demonstrated ability to work with all levels of staff, global customers, volunteers in varied committee structures, and external organizations with a track record of positive long term outcome-based relationships.
  • Ability to successfully manage multiple concurrent tasks and commit to time-sensitive deliverables.


Essential Responsibilities

Operational Support and Strategic Alignment:

  • Provide operational guidance to ensure PMI South Asia chapters adhere to PMI standards and processes.
  • Assist chapters in refining their strategic plans, ensuring alignment with PMI’s global objectives.
  • Manage day-to-day operational issues for chapters, addressing the increased workload from the rise in membership due to single membership implementation.

Chapter Communication and Stakeholder Engagement:

  • Schedule and facilitate regular meetings with chapter stakeholders to ensure ongoing alignment and support.
  • Respond promptly and regularly to emails from chapter leaders and stakeholders. Draft and circulate meeting minutes, ensuring follow-up on action items.
  • Support chapters in managing the increased communication needs resulting from the growth in chapter membership.

Tools and Systems Management:

  • Ensure all PMI-provided tools and services are fully functional and accessible for chapter leaders, particularly as membership grows.
  • Regularly review and update chapter bylaws, ensuring that the component system remains accurate and up-to-date.

Event and Presentation Support:

  • Prepare for chapter events by coordinating logistics, drafting presentations, and supporting execution.
  • Create PowerPoint presentations for chapter events and stakeholder meetings as needed.

Performance Monitoring and Reporting:

  • Analyze chapter performance metrics, particularly in light of the increased membership, and provide insights into growth, engagement, and operational efficiency.
  • Monitor chapter health and provide recommendations for improvement, helping chapters manage their expanded member base effectively.

Collaboration with Global Teams:

  • Connect with global PMI teams to ensure smooth collaboration and alignment with global strategies.
  • Ensure South Asia chapters are represented well and all operational needs are communicated to global teams.

Governance and Compliance:

  • Ensure chapters comply with PMI’s governance policies, including financial reporting and strategic planning requirements.
  • Regularly review chapter bylaws and update the component system to reflect any changes. Manage any other operational issues or activities as required.
  • Support chapter leaders in their use of PMI tools, ensuring they can effectively manage their expanded chapter operations.


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