Service Engineer

3 weeks ago

Mumbai, India Advantedge Technologies Private Limited Full time

Work Exp: 2-5 years in Service management and Security System. (CCTV, Access Control, Fire Systems, BMS)


Job Profile:

  • Maintenance & troubleshooting of Security Systems (CCTV, Access Control, Fire Alarm Systems, BMS, VESDA, WLD, and Automation)
  • To provide a high level of telephone-based and electronic email and Onsite support to customers and associated services.
  • Report and log all customer issues in the Service Report.
  • To deliver Technical Customer Training.
  • To provide maintenance and reactive support.
  • To provide out-of-hours support as when required.
  • Set up the security systems on locations and ensure the system's proper functioning.
  • Provide written reports and preparation of MIS on Product and Customer issues.
  • Perform related duties as assigned by supervisor time on time depending on business requires within the given TAT.
  • Product demonstrations and evaluations.
  • Testing and up gradation of Products.
  • Ensure keeping him/herself updated with the latest technologies and relevant to the industry.
  • Follow up for pending calls.
  • Submitting PM reports and Service Report on timely basis.
  • Visiting new Sites for taking System Details and emailing them.


Skills Required:

·       Should be able to demonstrate flexibility in all related tasks and requirements of the business.

·       Should be able to demonstrate Technical Skills.

·       Basic Electronics knowledge required.

·       Should be able to communicate with customers at all levels in verbal, written and electronic formats.

·       Good Communication and Interpersonal Skills.

·       Team Oriented / Player, Self-Motivated, have good Email & Phone Etiquette, Tech Savvy.

·       Basic Networking (Fresher) , Computer Troubleshooting.

·       Should be open to learn new technologies & share his previous & gained knowledge within team

·       Should be punctual.

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