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Lead Operations Specialist

3 months ago

Bangalore Urban, India Chargebee Full time

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.


Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.


We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.



We are seeking an experienced and detail-oriented Operations Specialist to join our Revenue Operations teams partnering with Professional Services and Implementation. The Operations Specialist will play a crucial role in supporting the operational aspects of our implementation projects, ensuring smooth project execution and delivery.


Roles and responsibilities:

  • Generate and analyze reports related to Professional Services and Implementation projects, providing insights and recommendations for improvement.
  • Prepare and compile data and reports for Quarterly Operational Reviews and Board meetings, highlighting key metrics and performance indicators.
  • Oversee and manage workflows in Freshservice, Rocketlane, Salesforce, JIRA, Monday.com, and Freshdesk, ensuring smooth and efficient operations.
  • Manage and administer project management tools to ensure workflows, integrations and automation are configured and maintained
  • Administer access to various tools used by the team, ensuring appropriate access levels are maintained.
  • Collaborate with internal teams, including Sales, Product Development, and Customer Success, to ensure alignment and coordination across departments.
  • Coordinate internal and external audits, ensuring compliance with regulatory requirements and internal policies.
  • Collaborate with the hiring team to support recruitment efforts, including reporting on the current state of open requisitions and assisting with candidate onboarding.
  • Assist in performance management processes, including goal setting, performance evaluations, and performance improvement plans.
  • Manage and audit operational processes to ensure adherence to standards and best practices, driving continuous improvement initiatives.
  • Assist in the training and onboarding of new team members, providing guidance on operational processes and best practices.



Required skills:

  • Hands-on experience in revenue operations and project management, preferably in a professional services or implementation environment
  • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Proficiency in MS office applications
  • Proficiency in project management tools and CRM (Freshsales/Salesforce) for administration and workflow management
  • Good knowledge of Zapier & Workato tools
  • Analytical mindset with the ability to identify trends, patterns, and areas for improvement.
  • Attention to detail and accuracy in data analysis and reporting.
  • Hands on experience working with SQL for data querying & Tableau for data visualization and analysis.
  • Experience working in a fast-paced and dynamic environment, with the ability to adapt to change quickly.